PHRN & RPH Senior Process Executive-Voice

3 days ago

Manila, National Capital Region, Philippines Cognizant Technology Solutions Philippines Inc. Full time


Team Lead - CDM/PV

Qualification:Graduate/Post Graduate/ Doctorate degree in life sciences/Pharmacy/Medical sciences/Registered Nurse

Responsibility:

Business/ Customer:

Minimal Customer interaction under guidance.
Understands Domain Process/sub process, functions, terminologies (such as SOP, QC checklists).
For PV/Complaints Management Individuals in this role perform data entry of data received from Source documents into the respective Clinical/Safety database While peroforming this activity the associate is responsible for meeting turnaround times and accuracy.
These associates are usually used to handle more critical/senitive transactions.
CODING:(same as PE) Perform coding activities on the assigned project with timelines and efficiency.
• Import uncoded terms in database and export coded medical terms from coding platform.
• Query Management.
• Create "New Term Request" and prioritize.
• Perform Dictionary upversioning activity as and when required.
CDM:
Performs Migrations / Set up / Close out activities apart from Study Conduct activities under supervision and quality checks from Team Lead.
May do the Peer QC of the TJDA activities.
Generates all study related reports, status updates, and carries out all study related email conversation and communication with internal stakeholders and Client.
Project / Process:
Attempts Complex problems (procedures/processes) and refers to Supervisor/Line Manager in rare cases.
Handle first level processing of transactions.
Adhere to quality requirements, achieve targets/volumes in given TAT(Turn around time).
Proactively identify issues.
Contribute to process improvement initiatives.
Identify and report process changes.
Adhere to the mandatory industry regulation and compliance requirements for the given process.
Knowledge Management:
Update Process documentation as appropriate for the process under guidance.
Participate in knowledge transfer.
People/Team Management:
Adhere to org hygiene and compliance needs in terms of.
a Personal Utilization & Time sheet submission.
b Personal and new hire Assimilation.
c Attendance.
d Team Initiatives.
Collate team performance metrics.
Manage break schedule/transport logistics for the team in the absence of his/her supervisor.

Must Have Skills
Speaking English
Customer Service-LS
Good To Have Skills
PV Voice Support
Pharmacovigilance&Safety Ops

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
Cognizant is a global community with more than 345,000 associates around the world.
We don't just dream of a better way – we make it happen.
We take care of our people, clients, company, communities and climate by doing what's right.
We foster an innovative environment where you can build the career path that's right for you.

About us:
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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