Supervisor, Customer Experience

4 weeks ago


Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time

Job Summary: Assists others in achieving goals, manages hiring and termination actions, performance appraisals, and pay reviews, and supervises daily tasks of business, technical support, and production teams.

Key Responsibilities:

  • Team Management: Supervises and coaches team members, provides quality checks, and identifies coaching opportunities.
  • Problem Solving: Evaluates and solves problems using past technical experience and coordinates team efforts to achieve company goals.
  • Communication: Shares ideas and information, delivers quality reports, and trains team members to enhance performance.
  • Operational Management: Manages performance appraisals, pay reviews, and training interventions, and recommends training when necessary.

Requirements:

  • Broad technical expertise and industry knowledge.
  • Ability to work without supervision and evaluate information to solve problems.
  • Comprehensive understanding of processes, procedures, systems, and concepts.


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