Integrated Logistics Specialist SC-YY

2 weeks ago

Cebu, Philippines Kuehne Nagel Full time
BE PART OF OUR GROWING TEAM Your Role The Integrated Logistics Specialist are handling all upcoming Support Request / Integration Failures originated by systems or stakeholders within the different customer engagements.
He/She is acting on a global scale for more than 25 customers across all industries with their customized Solutions, in terms of IT Landscape, Processes and Functionalities.
He/She is responsible for adherence to the customer specific GXP compliance at all time.
Supports is given across more than 15 different internal/external IT enablers across the complete Supply Chain Solution.
Integrated Logistics Specialist are central point of contact for the different internal/external stakeholders involved in the different Customer Engagements, high level of communication skills are essential to this role.
He/She is responsible to ensure that all Requests are handled within the agreed SLA and coordinate/ involve with 3rd Parties, such as 2nd or 3rd Level Support. He/She is independently working and solution finding in his/her approach, but fully supported by the IS Department. Your Responsibilities
  • Support / user support - instant help with user requests
  • Checking, adjusting and refining error messages caused by missing and/or incorrect data sent from customers and third parties
  • Timely resolution of issues and root cause analysis of each issue
  • Bug reporting and follow up of fixes incl. testing
  • Support during UAT / SiT sessions in cooperation with IM-S
  • Problem fixing (depending on enabler)
  • Emergency response (handling of mission critical situations)
  • Providing data as for analysis, overviews, statistics, reports
  • Set up and maintenance of master data for related applications
  • Testing of new releases/new versions or customer related test in any applications in use
  • Knowledge transfer and management
  • Creating and conducting of training units and issuing of training material
  • Deploying template solutions in accordance to standard requirements
  • Deployment and improvement of IT processes
  • Full Ownership and central point for multiple customer setups from Support Perspective
  • Being responsible for continuous updating current process / knowledge for upcoming system / scope changes.
  • Ensure cross training through the Team to ensure Backup Scenarios
  • Handle Requests as per agreed SLAs
  • Generating knowledge repository of issues and resolutions for future references
  • Issuing of working instructions and other documentation for Business System support team
  • Adhere to, if applicable, the WHO GDP guidelines (Technical report series) and EU guidelines latest version.
  • Adhere to existing K + N Guidelines, Standard Operating Procedures and Working Instructions following the business process mapping (BPM) structure.
  • If applicable: Compliance with the relevant GDP / GxP requirements, guidelines and quality standards for pharmaceutical customers.
Your Skills and Experiences
  • High Analytical Skills
  • Advanced knowledge of MS office
  • General knowledge and experience in the Logistics and IT
  • Understanding/Affinity of IT solutions and the implementation of IT solution
  • High level of organization and communication skills
  • High level of motivation, proactivity and self discipline
  • Leadership and ability to motivate others
  • Ability to manage and lead employees and processes
  • Regular communication with user from different countries
  • Ability to work on own initiative
  • Proficience in K+N respective processes and systems
  • Strong affinity with required customer quality standards
  • Structured process analysis and process documentation skills
  • SQL Knowledge preferable
Good Reasons to Join We are looking for individuals with a proven track record in developing customer solutions, who are action orientated and resourceful to join our dynamic warehousing and transportation environments. In return, you will gain access to professional development opportunities and international exposure in team-based surroundings. To find out why Kuehne + Nagel is the best place to advance your logistics career, start a conversation with us and click apply today

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