Team Lead

The Team Lead will be responsible for managing day-to-day operations, quality of email interactions, performance according to the relevant Service Level metrics, and compliance to guidelines and policies for providing the Services.

Qualifications:

• Supervisor/ Leadership & People Management
• Background in Retail account/program would be a huge advantage
• At least 2 year(s) of working experience as a Team Lead is required for this position
• Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
• Willing to work in 24x7 shifting schedules
• Good Analytical & Coordination skills are essential.
• Excellent Customer Service skills
• Able to work in a team and collaborative environment
• Can Lead a team of at least 15 resources, and has the ability to identity and grow talent, lead, motivate and coach direct reports
• Highly Analytical and Data Driven
• Proficient in conflict management
• Excellent communications skills (both written and spoken) to handle global client interactions
• Applicants must be willing to work in mid shift, graveyard shift and or Holidays and Weekends if needed.
• Must be residing within Pangasinan province