Client Service Manager

Found in: beBee jobs PH - 3 weeks ago

Manila, National Capital Region, Philippines TMF Group Full time

We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website.

About TMF Group

TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations.

TMF India is a Great Place to Work, ISO & ISAE certified organization.

About the Role

The Client Service Manager is accountable for the overall delivery of services for the global client, is required to maintain a portfolio of clients and manage the global client contracts. The Client Service Manager will be required to protect and grow contracted revenues, monitor performance against KPI's, manage scope and change request and respond to escalations. The Client Service Manager will act as a bridge between the global client and local offices by establishing proper governance structure to ensure quality, timeliness, accuracy of the service delivery resulting in an increase in client satisfaction. The role will report into the Director Client Service Management and will collaborate closely with the TMF Local Teams, Practice Market leads, Implementation and On-boarding, Internal Functions and the Account Directors.

Key Responsibilities

  • Participation in the handover process from the Implementation and On-boarding team.
  • Acting as a main client contact from TMF for allocated global clients.
  • Building and maintaining relationships with key service/functional owners on client accounts.
  • Managing the annual contract review by ensuring the scope of the contract remains relevant in all areas in terms of scope, volume and pricing.
  • Accountability for overall service & project delivery on Client Account and accountable for Quality of Delivery (SLA performance), working with the Account Director to identify risks and opportunities.
  • Managing and overseeing escalations including delivery issues in the countries which should be identified so corrective plans can be agreed and actioned with the TMF local offices. Create escalation logs as needed.
  • Managing Change Request Note (CRN) process, ensure all contractual and pricing changes are agreed and administered as necessary.
  • Together with Group Finance, managing debtor days and resolve any issues causing late payment.
  • Proactive initiatives to improve client satisfaction, based on but not limited to feedback provided through regular client surveys. With this client feedback, create and maintain a Client Service Plan which includes actions for improvements.
  • Regular service reviews with the client providing them with regular data on KPI delivery and any other relevant information, as well as internal service review meetings with local offices to identify performance and any improvements

Key Requirements

  • University degree
  • Basic knowledge in the area of Accounting & Tax
  • Proficiency in English
  • Willingness of working in a client-facing environment
  • Willingness to manage against a commercial contract – understands the SLAs and definitions of scope
  • Demonstrable experience in an outsourcing, multi-shored environment.
  • Self-organization / time management: can organize and execute tasks within a specific timeframe; can deliver outstanding work to tight deadlines and manage a diverse workload; pays attention to detail and delivers high quality work products.
  • Experience of working in an international matrix environment, flexible and demonstrates the ability to collaborate in a fluid environment across a broad set of cultures and business practices.

What's in it for you?

Pathways for career development

  • Work with colleagues and clients around the world on interesting and challenging work.
  • We provide internal career opportunities, so you can take your career further within TMF.
  • Continuous development is supported through global learning opportunities from the TMF Business Academy.

Making an impact

  • You'll be helping us to make the world a simpler place to do business for our clients.
  • Through our corporate social responsibility program, you'll also be making a difference in the communities where we work.

A supportive environment

  • Strong feedback culture to help build an engaging workplace.
  • Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

Applications close: 28 Apr 2024 India Standard Time

For further information, and to apply, please visit our website via the "Apply" button below.

  • Technical Services Specialist

    Found in: beBee jobs PH - 3 weeks ago

    Manila, National Capital Region, Philippines NES Fircroft Full time

    Position: Technical Services Specialist Located: San Juan City, ManilaWork Set Up: OnsiteReporting to: Sales Manager and/or Country ManagerThe Client is a supplier of piping systems. We enable the safe and sustainable transport of fluids. Our business is driven by industry-leading innovations and sustainable solutions.ObjectiveDue to an expansion, we are...

  • Customer Service Associate

    Found in: beBee jobs PH - 2 weeks ago

    Manila, National Capital Region, Philippines FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues...

  • Project Manager I

    Found in: beBee jobs PH - 1 week ago

    Manila, National Capital Region, Philippines FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our...

  • Project Manager II

    Found in: beBee jobs PH - 2 days ago

    Manila, National Capital Region, Philippines FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 0%Job DescriptionJob Posting DescriptionAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in...

  • Senior Project Manager

    Found in: beBee jobs PH - 1 week ago

    Manila, National Capital Region, Philippines CRIF S.p.A. Full time

    The position will be inserted into the Credit Solutions Business Unit with the aim to support the growth of Software solutions business line for Asia, including Cloud based services.Leveraging on CRIF products, Competence centers and Global IT, the Project Manager will be responsible of assigned projects, from business requirements definition to go live,...

  • Business Development Manager

    Found in: beBee jobs PH - 2 weeks ago

    Manila, National Capital Region, Philippines KargaX Full time

    Key Skills: Business Development, Sales Strategy, Client Acquisition, Market Research, Logistics Tech SectorKargaX, a leading name in the logistics tech sector, is seeking an enthusiastic and committed Business Development Manager to join their team in Manila. This role offers an exciting opportunity to play a pivotal part in driving the company's growth by...

  • Account Manager

    Found in: beBee jobs PH - 1 week ago

    Manila, National Capital Region, Philippines Monroe Consulting Group Full time

    Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a leading demand generation agency that collaborates with remarkable brands, spanning from early-stage startups to large venture-backed organizations. We are in search of an Account Management professional for the position of Account Manager. This job is a full-time...

  • Work in the Philippines Polish-speaking Service Desk Analyst needed in Manila

    Found in: beBee jobs PH - 2 days ago

    Manila, National Capital Region, Philippines Multilingual Worldwide Full time

    Are you yearning for a new adventure in Southeast Asia? Here is a unique chance as we currently are looking for a tech-savvy Polish-speaker to work in the archipelagic country of the PhilippinesOur client:As digital transformation continues to accelerate, our client is at the center of this change — supporting their clients' digital journeys and offering...

  • Sales Manager

    Found in: beBee jobs PH - 5 days ago

    Manila, National Capital Region, Philippines NES Fircroft Full time

    Objective: To develop new business opportunities by proactively maintaining and expanding customer base in Philippines.Responsibilities: May include but are not limited to Handles Polymer Sales & Sourcing responsibility in Philippines Should be Product focus – Polyethylene and PET Strong sales background in Trading company preferred 7-10 years Sales...

  • Business Development Manager Property

    Found in: beBee jobs PH - 2 weeks ago

    Manila, National Capital Region, Philippines Michael Page Full time

    Multinational CompanyNew Business UnitAbout Our ClientOur client provides leading-edge tools, technologies, software, and services for the global construction sector. Built over 75 years and a worldwide reputation for pioneering products and exceptional service.Day to day you will be responsible to identify the key contacts within the real estate developer...

  • Area Sales Manager

    Found in: beBee jobs PH - 2 weeks ago

    Manila, National Capital Region, Philippines Robert Walters Full time

    Key Skills: Sales, Water Treatment, Management, Business DevelopmentOur client is a global market and technology leader in Engineered Joining Technology solutions, with over six decades of manufacturing and product development experience. They are seeking an Area Sales Manager to join their team in Manila. This role offers the opportunity to grow sales...

  • Processing Associate

    Found in: beBee jobs PH - 1 week ago

    Manila, National Capital Region, Philippines WTW Full time

    The RoleMust be proficient in the following activities and effectively and accurately undertake this work as requested by the Team Manager, Market Lead, or MSM: Auto ID issuance Midterms Cert Holder Clean-Up Certificate renewal AID Renewal New account/client set up Research Issues, handle escalations and resolve basic to complex account inquires ...

  • Accounting and Tax Associate and Senior Associate

    Found in: beBee jobs PH - 3 weeks ago

    Manila, National Capital Region, Philippines Acclime Singapore Pte. Ltd. Full time

    Managing a portfolio of clients independently Provide accounting and bookkeeping services, including handling of bank payments, preparation of sales invoices, data entry in accounting software, preparation of management accounts, financial statements and payroll. Managing and preparing corporate tax returns/personal tax returns and Goods and Services Tax...

  • Senior Mainframe Developer

    Found in: beBee jobs PH - 2 weeks ago

    Manila, National Capital Region, Philippines FIS Global Full time

    Position Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :Bachelor of Computer EngineeringTravel Percentage :0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented...

  • Investment Management Analyst

    Found in: beBee jobs PH - 2 days ago

    Manila, National Capital Region, Philippines Green Recruitment Company Full time

    ​Job Title: Investment Management AnalystLocation: Manila, National Capital Region, Philippines (On-site)TGRC has an exciting opportunity for you to join our dynamic team as an Investment Management Analyst. This role is managed by The Green Recruitment Company on behalf of our esteemed client in the renewables business.Responsibilities: Undertake...

  • Principal Risk Management Specialist

    Found in: beBee jobs PH - 2 weeks ago

    Manila, National Capital Region, Philippines Asian Development Bank Full time

    Job DescriptionDescription –>The Principal Risk Management Specialist leads (i) the monitoring of treasury market and credit risk related to liquidity portfolios as well as valuations and collateral management for borrowing and derivative portfolios; and (ii) in managing risk information technology (IT) systems, including development, improvement and...

  • Principal Risk Management Specialist

    Found in: beBee jobs PH - 2 weeks ago

    Manila, National Capital Region, Philippines Asian Development Bank Full time

    Job DescriptionDescription –>The Principal Risk Management Specialist leads (i) the monitoring of treasury market and credit risk related to liquidity portfolios as well as valuations and collateral management for borrowing and derivative portfolios; and (ii) in managing risk information technology (IT) systems, including development, improvement and...

  • Area Sales Manager

    Found in: beBee jobs PH - 2 weeks ago

    Manila, National Capital Region, Philippines Monroe Consulting Group Full time

    Executive search firm Monroe Consulting Group is recruiting on behalf of a leading multinational FMCG company. Our client is looking for an Area Sales Manager who will manage and oversee partnerships with retail and sub-distributors in a designated area, working closely with distributor management and sales teams to achieve sales targets and market share...

  • Accounting and Tax Lead Officer

    Found in: beBee jobs PH - 2 weeks ago

    Manila, National Capital Region, Philippines TMF Group Full time

    We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website. About TMF Group TMF Group is a leading global provider of...

  • Accounting and Tax Lead Officer

    Found in: beBee jobs PH - 6 days ago

    Manila, National Capital Region, Philippines TMF Group Full time

    We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website. About TMF Group TMF Group is a leading global provider of...