Search Operation Quality Assurance

2 weeks ago

Manila, National Capital Region, Philippines TIKTOK PTE. LTD. Full time

About ByteDance
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok and Helo as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.
Join us.

ByteDance is a part of a global internet technology group operating a range of content platforms, including TikTok, that inform, educate, entertain and inspire people across languages, cultures and geographies.

Team Introduction
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines. Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

Our Search Operations team supports our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in analyzing user searches and search strategy optimization to ensure a positive and safe user experience for our community.

What will I be doing?
1. Be responsible for policy/guideline localization, cascading, clarification for labeling teams to ensure accurate understanding of the policy/guideline;
2. Support the training and go-live process of labeling team (i.e. policy/guideline explanation, test result correction and Q&A);
3. Quality inspection of labeled data on time and ensure the quality;
4. Conduct calibration meeting with the labelling team in the appeal process: analyze diff cases, offer solution and suggestion for the current problem to help the team improve the accuracy rate and alignment;
5. Work closely with POC and other stakeholders in order to provide feedback on data quality/SOP/policy/guideline.
6. Additional compatible and related responsibilities which are not necessarily listed above.
Qualifications

What should I bring with me?

Minimum Qualifications:

Bachelor's degree or above or minimum 1 to 2 years of relevant working experience
- Fluent Tagalog speaker with English as a working language
- Strong ability to learn and understand.
- Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.
- Other duties: Based on business requirements, you can be moved between projects.

Preferred Qualifications:
- Overseas working/training is a plus
- Learn about search engines, familiar with social media platforms.
- An in-depth understanding of local culture and familiarity with the Internet usage habits of local users.
- Familiar with common office software, labeling experience is preferred.

Trust & Safety recognises that keeping our platform safe for ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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