Guest Experience Supervisor

2 days ago


Manila, National Capital Region, Philippines Okada Manila Full time

Seeking a Front Office Supervisor with excellent leadership and technical skills to oversee Front Office Command Center Operations in a luxury 5-star hotel.

Key Responsibilities

  • Adhere to Tiger Resort, Leisure and Entertainment's policies, quality and service standards.
  • Support guest recognition programs and promotions, including loyalty and rewards programs.
  • Oversee Front Office Command Center Operations, handling calls, email, and reports.
  • Monitor staff transactions to prevent audit findings and discrepancies.
  • Upsell hotel services and promote product knowledge of events and facilities.
  • Maintain accurate guest information and history records.
  • Ensure service standards are met or exceeded in accordance with Forbes Travel Guide audits.
  • Perform other tasks assigned by management.

Job Specifications:

  • College-level education or equivalent professional training.
  • 2-3 years of experience in a luxury 5-star hotel as a receptionist.
  • 1 year of supervisory experience preferred.
  • Leadership skills: planning, execution, accountability, and customer service.
  • Technical skills: proficient in MS Office, Opera Property Management System, and other operational systems.
  • Strong communication and teamwork skills.
  • Ability to work flexible shifts, including overnight, weekends, and holidays.
  • Fluent in English, with knowledge of other languages an advantage.


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