coordinator, workforce management

Job SummaryMain Objectives and Duties:1. Call Center Roster / QFN Database○ Ensures meeting clients requirements in terms of distribution and scheduling○ Informs everyone concerned of any changes2. Client communication○ Initiates constant calibration of procedures with the client○ Ensures everyone involved is updated with the correct process.3. Call...

Job SummaryMain Objectives and Duties:1. Schedule Generation and staffing analysis• Uses workforce management software and call volume history to help manage intra-day staffing levels.• Ensures that call center resources are scheduled and utilized to provide optimum service levels in all skill groups.• Identifies and coordinates training needs (dates...

Job SummaryMain Objectives and Duties:1. Communicates any system downtimes to all stakeholders Escalates any system downtime and tool issues to the Qualfon and Account's Management Communicate effectively any information to Operations Team from Account's Workforce Management during any downtime Documents and sends the downtime summary report 2. Monitor and...

Job SummaryGENERAL DESCRIPTION: This position is responsible for developing high-quality courses for online and hybrid environments for the training department across the organization. This position works closely with Vice President of Training and is responsible for the supervision of the curriculum team. In addition, they provide instructional design...

Make your next big career move by applying as KMC Solutions’ next Q2C COE Manager! As part of the Finance / Accounting team, the Quote to Cash (Order to Cash) Center Of Excellence Project Manager will participate in project work that includes supporting and improving Finance processes. An ideal candidate will have in-depth knowledge of financial...

Make your next big career move by applying as KMC Solutions’ next Q2C COE Manager! As part of the Finance / Accounting team, the Quote to Cash (Order to Cash) Center Of Excellence Project Manager will participate in project work that includes supporting and improving Finance processes. An ideal candidate will have in-depth knowledge of financial...

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary...

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary...

Job Responsibilities Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to accurately capture stakeholder requests and system specifications and translate them into engineering artifacts, which typically include design specifications, source code, test scripts and test results. Coordinates with...

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...

Job Responsibilities Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to accurately capture stakeholder requests and system specifications and translate them into engineering artifacts, which typically include design specifications, source code, test scripts and test results. Coordinates with...

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...

Job SummaryMain objectives and Duties:1. Achieve a secured and optimized systems infrastructure of the Group Monitor the NT Server Event Log, NT Server Hardware and also the scheduled backup software Proactively manage and maintain the Active Directory structure, DNS, Web, SQL, Anti-Virus, File server services Configure systems monitoring to closely monitor...

Work ScheduleOtherEnvironmental ConditionsOfficeJob DescriptionAt Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve...

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary...

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary...