Infrastructure Analyst

2 weeks ago


Manila, National Capital Region, Philippines Private Advertiser Full time
**Job Brief:** Maintain and enhance customer infrastructure, troubleshoot issues, and collaborate with cross-functional teams.

As an Infrastructure Analyst, you will play a key role in ensuring the optimal performance and reliability of our customer's technology infrastructure. You will be responsible for maintaining and troubleshooting various components of our technology infrastructure, as well as handling escalations from our IT Services team. To succeed in this role, you will need a strong understanding of infrastructure technologies, excellent problem-solving skills, and the ability to collaborate effectively with cross-functional teams and vendors.

**Primary Responsibilities:** * Field P1/S1 tickets, engage additional teams and vendors as required * Perform continuous maintenance on customer systems * Assist with automated reboots to ensure customers are functional afterwards * Conduct in-depth troubleshooting and investigations on complex or longer-term issues **Secondary Responsibilities:** * Enhance team documentation to improve process and flow * Assist L1 with additional functions within Office 365/Azure * Work with dispatched technicians to resolve issues * Deploy and install applications **Requirements:** * 3+ years of experience in Windows Server Administration and Windows Desktop Administration * 2+ years of experience in Office 365/Azure administration * Excellent analytical and problem-solving skills * Familiarity with VMWare and HyperV Virtualization Platforms * Knowledge of networking concepts, protocols, and technologies * Experience with Backup systems * Solid organizational skills and strong attention to detail * Excellent written and oral communication skills * Ability to function effectively in a fast-paced environment * Ability to prioritize incoming tasks and work independently * Ability to summarize complex issues in a timely and understandable manner for clients * Relevant certifications are a plus * Familiarity with Mac/Apple systems is a plus

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