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Role Purpose:

This role is responsible of maintaining all daily invoice reconciliation reports and ensuring that any discrepancies between vendor invoices and Insight Purchase Orders are resolved within agreed SLA's.

This position is also accountable for providing superior internal and external customer service through the efficient processing of all Purchase Orders (software and hardware), ensuring that they are placed with distributors and vendors within the required SLA's.

Principle Accountabilities & Responsibilities:
Operations

• Obtain technical hardware/software certifications as required
• Provide product and program advice to Sales and Sales Support Teams
• Provide superior internal and external customer service through the efficient processing and allocation of tickets within the Operations and Data Management Team
• Daily follow up of all open tickets to ensure they are being responded to and successfully closed within agreed SLA's
• Provide overflow support on tickets for part set up and creation if required – to be assigned by Procurement Manager
• Respond to order queries within the agreed SLA's
• Purchasing of all hardware and software products and programs for countries, vendors and programs as assigned by management in a timely and accurate manner
• Create and lodge Microsoft contracts for the programs assigned to the Order Management Team – if required
• Daily follow up of all open/back orders
• Pro actively work with vendors and distributors daily to ensure that all ETA's for open orders are updated and accurate
• Work with distributors to source stock for open orders at the most cost effective prices, and from sources that have stock available in line with client expectations
• Action Goods Receipt (GR) of supplier invoices daily and in line with agreed SLA's – including obtaining POD's and License Confirmations
• Seek return approvals as required
• Resolve all invoice queries as required
• Source vendors for new products, and assist in the monitoring of existing vendors
• Resolve all conflicts, discrepancies, and Vendor queries on an immediate basis, and provide guidance on alternative product and solutions
• Conduct vendor price comparisons as assigned
• Process Improvement work with team leader and Procurement Manager to review and refine current processes to deliver more efficient outcomes
• Assist with the documentation of operational processes in direct relation to procurement
• Other duties as assigned by management

Reconciliation

• Ensure that any vendor invoices with discrepancies against Insight Purchase Orders are reconciled and Invoice Receipted within agreed SLA's
• Update and maintain all daily reconciliation reports
• Reconcile recurring billing reports
• Record and analyse discrepancies to determine root causes
• Recommend and implement corrective actions
• Provide status updates on open invoices daily
• Other duties as assigned by management

The above list is not exhaustive and you may be asked to undertake reasonable additional duties/projects by the Department Manager

Key Skills, Knowledge and Experience:
-12 months purchasing experience preferred

• Hardware and Software Licensing experienced preferred
• Detailed SAP knowledge and experience preferred
• Knowledge of cost accounting preferred
• Minimum Intermediate knowledge of Excel and Word, Basic knowledge of MS Access, and be competent with all other office applications (i.

e Outlook) required

• Strong attention to detail with strong problem solving and analytical skills required
• Strong written and verbal communication skills required
• Capacity to work offset hours as agreed with the Procurement Manager to provide overflow coverage is required

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