PWD Hiring

2 months ago

Pasig, National Capital Region, Philippines Concentrix Full time
Job Title: PWD Hiring - Eton 2024Job Description

The role of Customer Support Associate I involves interacting with customers through calls and online channels to address their queries or issues related to the client's products or services.

Essential Functions/Core Responsibilities
  • Ensure service meets contractual Key Performance Indicators ('KPIs')
  • Understand customer needs and provide appropriate solutions
  • Show empathy and build rapport with customers
  • Greet customers professionally
  • Maintain knowledge of client products/services
  • Accurately document work and participate in activities to enhance customer satisfaction
  • Recommend additional products/services
  • Track information in database
  • Refer customers to relevant resources if needed
Candidate Profile
  • High school diploma preferred
  • Courteous with strong customer service skills
  • Proficient in computer navigation and PC knowledge
  • Effective communication skills
  • Detail-oriented and dependable
  • Ability to multitask and adapt to changes
  • Tolerance for fast-paced work environment
  • Team player with patience and professional demeanor
  • Flexible with shift rotations
  • Additional experience may be required based on location/program
  • Adherence to local laws
Career Framework Role

The Customer Support Associate I has the basic skills to handle routine tasks under supervision, with a focus on client satisfaction and process efficiency.

Disclaimer

This overview outlines the general responsibilities of the role and the skills required, without being exhaustive.

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