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Manager, Customer Care
3 months ago
OBJECTIVE
Responsible for teams providing support to business operations such as front end, image & data capture, and / or document / transaction content management.
ESSENTIAL FUNCTIONS
- Plans, organizes, directs, and controls operations
- Analyzes workflow and assignments to ensure operations run efficiently
- Provides direction to staff members in resolving problems which arise with internal or external customers
- Meets with customers to determine needs, solicit feedback on service levels and implement solutions to address issues
- Adapts departmental plans and priorities to address resource and operational challenges
REQUIRED EDUCATION AND EXPERIENCE
Bachelor's Degree
6+ years of work experience
COMPETENCIES
Analytical problem solving
Ability to follow directions
Process Design
Excellent oral and written communications skills
Stakeholder Management
Project Status Reporting
People Management
Matching projects to Company priorities
Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
