Instructional Designer

4 days ago


Manila, National Capital Region, Philippines SSG Full time

**Job Summary:** Develop engaging e-learning modules, design graphics, and create instructional content for CX and internal teams.

Key Responsibilities:

  • Design and develop interactive e-learning modules in Litmos for CX and internal teams.
  • Create custom graphics for CX training, marketing materials, and user guides.
  • Develop instructional content, including PDFs, PowerPoints, and video demos.
  • Collaborate with trainers to produce infographics, quick guides, and presentations.
  • Maintain knowledge base content in SharePoint.

**Requirements:**

  • Expertise in visual communication, graphic design, and creativity.
  • Proficiency in Adobe Creative Suite and Microsoft Office applications.
  • Strong project management skills and attention to detail.
  • A collaborative mindset with the ability to adapt to changing priorities.
  • Experience with Litmos or similar LMS platforms.

**Qualifications:**

  • Bachelor's degree in Graphic Design, Fine Arts, or a related field.
  • 2+ years of relevant experience in instructional design, art, or graphic design.
  • A growth mindset with the ability to give and receive constructive feedback.

**About the Company:** Support Services Group is a global, omnichannel contact center solutions company founded in 1998. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty.


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