Instructional Designer
4 days ago
**Job Summary:** Develop engaging e-learning modules, design graphics, and create instructional content for CX and internal teams.
Key Responsibilities:
- Design and develop interactive e-learning modules in Litmos for CX and internal teams.
- Create custom graphics for CX training, marketing materials, and user guides.
- Develop instructional content, including PDFs, PowerPoints, and video demos.
- Collaborate with trainers to produce infographics, quick guides, and presentations.
- Maintain knowledge base content in SharePoint.
**Requirements:**
- Expertise in visual communication, graphic design, and creativity.
- Proficiency in Adobe Creative Suite and Microsoft Office applications.
- Strong project management skills and attention to detail.
- A collaborative mindset with the ability to adapt to changing priorities.
- Experience with Litmos or similar LMS platforms.
**Qualifications:**
- Bachelor's degree in Graphic Design, Fine Arts, or a related field.
- 2+ years of relevant experience in instructional design, art, or graphic design.
- A growth mindset with the ability to give and receive constructive feedback.
**About the Company:** Support Services Group is a global, omnichannel contact center solutions company founded in 1998. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty.
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