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Application Developer Support(Ecommerce Platfrom)

2 months ago

Manila, National Capital Region, Philippines SM Retail, Inc. - Corporate Full time

· Administration and 2nd level support of eCommerce platforms (Shopify, WMS, OMS, etc)

· System and process monitoring

· Incident and problem handling in complex and distributed application environment

· Solving reported and pro-actively found issues using support functions available within the supported systems / applications

· Detailed error analysis throughout the application landscape, identifying and categorizing issues to provide a root cause analysis, developing workarounds for business users until upcoming releases or emergency patches

· Ticket ownership, ensuring timely response, follow-up and communication with any involved party in order to find a quick solution to the problem

· Documenting and extending of knowledge base; ensuring Know-How transfer within the team

Minimum Qualifications:

· With Production support experience at least 3-5 years

· Application Troubleshooting and Testing experience

· Operating Systems knowledge Windows, Linux/Unix.

· ITSM Management tool experience

· Good communication skills, oral and written

· Good interpersonal skills

Preferred Qualifications:

· Working experience with any WMS as a operator or application support

· Shopify/Magento

· Basic Cloud Operations

· ITIL knowledge (certification a plus)