customer service representative
3 weeks ago
- Main Responsibilities:
- Handle a high volume of calls daily, addressing customer inquiries and concerns promptly and efficiently.
- Proactively identify opportunities that can convert to sales, generating leads that contribute to the customer base's growth.
- Understand customer needs and provide solutions to ensure satisfaction, helping to build a positive reputation for the company.
- Establish strong, trusting relationships with customers through open and interactive communication.
- Use appropriate tools and methods to give customers precise and complete information, ensuring clarity and understanding.
- Achieve both personal and team goals, including sales targets and efficiency in managing calls.
- Address complaints effectively, providing timely solutions and alternatives, and ensuring follow-up to confirm resolution.
- Keep detailed records of all interactions, process customer accounts, and organize documentation efficiently.
- Adhere to established communication standards, guidelines, and company policies during customer interactions.
- Go beyond standard expectations to ensure customer engagement and satisfaction, aiming to exceed customer expectations.
Requirements and Skills:
- Proven customer support experience or experience as a Client Service Representative.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- High school diploma/College Graduate.
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