customer service and admin assitant

3 days ago


Manila, National Capital Region, Philippines Q2 HR Solutions Inc. Full time

Customer Service Representative role involves handling customer inquiries, resolving issues, and maintaining accurate records.

The company aims to be a clean beauty brand for Filipinos, launched in April 2021.

Responsibilities
  • Customer Service Support
    • Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
    • Address customer complaints and issues with patience and empathy, providing solutions to ensure a high level of customer satisfaction.
    • Conduct follow-ups on customer queries to ensure their concerns have been fully resolved and that they are satisfied with the service.
    • Maintain accurate records of customer interactions, transactions, comments, and complaints in the CRM system.
    • Develop a thorough understanding of the company's products and services to assist customers effectively and provide appropriate information.
  • Administrative Duties
    • Assist with general administrative tasks, including filing, organizing documents, and managing office supplies inventory.
    • Perform data entry tasks to update databases, customer records, and other relevant information with accuracy.
    • Manage appointment schedules, coordinate meetings, and handle travel arrangements as required.
    • Prepare and process documents, reports, and correspondence as needed for internal and external communication.
    • Provide administrative support to the management team by handling special projects, preparing reports, and organizing company events.
  • Coordination and Collaboration
    • Work closely with other team members to ensure smooth workflow and collaboration between departments.
    • Communicate customer feedback and insights to relevant departments to contribute to product and service improvements.
    • Assist in training new team members on customer service protocols, administrative procedures, and company policies.


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