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Service Desk Specialist

3 months ago

Batangas, Calabarzon, Philippines CDO Foodsphere, Inc. Full time

SERVICE DESK SPECIALIST

Primary point of engagement between users and an IT organization
Manages incidents (service disruptions) and service requests (routine service-related tasks) along with handling user communications for things like outages and planned changes to services

Job Specifications:Basic knowledge in Operating System: Microsoft Windows, Linux. Mac OS is a plusBasic knowledge in computer hardware setup, configuration, and buildBasic knowledge in software installationBasic knowledge in Networking (LAN/WAN/WLAN, IP addressing, routing)Customer Service skillsWilling to work extended hours, Sundays, and holidays