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Senior Software Technical Analyst

2 months ago

Quezon City, National Capital Region, Philippines Manulife and John Hancock Full time
Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You've come to the right place.

Why choose Manulife?
  • Competitive Salary packages and performance bonuses
  • Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
  • Retirement savings benefit
  • Rewarding culture that values wellness and well-being
  • Performance Bonus
  • Global network of industry experts
  • Extensive training resources
Job Description:

The Group Functions Technology team is currently hiring for Senior Software Technical Analysts to help support (2) teams - Actuarial/Reinsurance and Finance/Treasury.

The Senior Software Technical Analyst (Actuarial & Reinsurance) team will be responsible for supporting the Asia TAI Reinsurance application. We are looking for someone with strong business analysis skills and solid operational & vendor management experience to support the enhancement requirements, non-production and production fixes of the application. The candidate must have strong interpersonal skills, working with stakeholders and support teams across the globe.

As for the Senior Software Technical Analyst (Finance & Treasury Systems), the team will work together with the Finance & Treasury Systems team that manages a complex SOX compliant infrastructure with many inter-related components that provide the repository of financial information required to support the Source of Earnings and other general ledger financial reporting at MFC. They will also support the Enterprise-wide critical cash management and treasury solutions including the banking interfaces.

NOTE: Decision on role (if Actuarial/Reinsurance OR Finance/Treasury) will be finalized after the interviews (hiring process)

Have the skills and knowledge for the job? Learn more about the opening below

Key Responsibilities (Actuarial & Reinsurance):
  • Support non-production and Production operations and fixes
  • Work with offshore support team and vendor to implement fixes and changes
  • Cater to the requirements for enhancement and changes from business
  • Participate in meetings with both onshore and offshore to ensure clarity of individual objectives, priorities, and solutions for barriers to progress
  • Participate actively in the projects and prioritization discussions with business
  • Report to and work with the TAI Senior Business Analyst on the tasks at hand
  • Coordinate work tasks with Vendor to ensure changes are delivered successfully and on time
  • Schedule may rotate between Asia, Mid or North America time - to adjust to meet with the global team and support weekend work for deployments or production requirements.
Key Responsibilities (Finance & Treasury):
  • Manage team level and technical escalations during shift & weekend operations. Work with shift leaders and Operations Lead towards resolution.
  • Work with other shift leaders to ensure seamless handovers for overall end-to-end delivery.
  • Perform technical leadership duties (subject matter expert for select applications) and have end-to-end technical understanding of the supported systems.
  • Collaborate with Finance & Treasury business team and stakeholders to uncover pain points and opportunities to accelerate the delivery of new business value through software, infrastructure, and services.
  • Effectively support Manulife's complex Finance & Treasury systems and enhance existing processes for financial reporting in a large dynamic client server & intranet web environment.
  • Maintain and support these delivery services, with accountability for production reliability and usage, and the delivery of new functionality.
  • Support non-production and production operations and fixes.
  • Work with support teams and vendor to implement fixes and changes.
  • Work on a rotating schedule, with flexibility to adjust to meet with the global team and support weekend deployments or production requirements.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, Information Systems, or any related course
  • 3-5 years of experience with at least 3 of the following:
    • ETL (Informatica)
    • Batch scheduling tools (CAWLA, CA, CTRL-M)
    • Relational Database (SQL/Oracle)
    • Unix and Unix scripting
    • Microsoft Azure and Azure Data Lake
    • Reporting (PowerBI / Qlikview)
    • Oracle Hyperion Essbase
    • JAVA
    • Python
    • Jira / Confluence
    • Windows Powershell
    • Bitmap
  • Amenable to work in UP Ayala Technohub (Quezon City)
  • Amenable to work on a hybrid set-up (3x a week onsite)
  • Amenable to work in any shift schedule assigned (day/mid/night; flexible depending on business need)
Actuarial & Reinsurance:
  • Knowledge and application of change & release management, ITIL4 & project management, including cost assessment
  • Familiarity with agile principles, test-driven development, continuous integration, and other approaches to accelerate the delivery of new features
  • Understanding of software development lifecycle
Finance & Treasury:
  • Experience with agile and DevOps principles, test-driven development, continuous integration, and other approaches to accelerate the delivery of new features
  • Familiarity with ITIL4 Framework and ServiceNow platform
  • Experience in supporting ERP tools (e.g. Infor Lawson, SAP)
  • Working knowledge of CI/CD tools such as Azure DevOps, Jenkins etc.
  • Working knowledge of FTP processes and network interfaces, HTML, XML, and industry standard parsers.
  • A capacity for constant learning from both success and failure, remaining open to change and continuous improvement.
Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

This Position Description is intended to describe the general nature and level of the work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties and skills required for this job classification.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement

Hybrid