Finance Support Analyst

3 months ago


Manila, National Capital Region, Philippines HedgeServ Full time

Job Description

The successful candidate will work to support proprietary applications that independently value clients' portfolios. Troubleshooting and analyzing issues reported by internal and external users and assisting in the resolution and escalation of issues. Our users consist of external clients as well as HedgeServ's back, middle and front office teams.

This role will specialize in dealing with issues regarding transaction processing and calculation issues, e.g. calculation of market value, realized P&L, interest income. As a result, an in-depth knowledge of accounting and financial products is a must. Congruent to this, there is a strong technical aspect to the role. While the support team has established processes and problem-solving guidelines, there will be situations where there are no guidelines and therefore the ability to be innovative is a key requirement.

This is a great opportunity to gain a diverse understanding of all financial markets and products traded globally as well as the technical aspects of the financial services industry. Training will be provided through a structured induction program to gain knowledge of HedgeServ's business and applications. Specific training in this role will be provided on-the-job through close collaboration with other team members.

Responsibilities

Work closely with various teams to resolve support tickets logged by the application users in an effective mannerAnalyze transactions and investigate how figures are being calculatedInvestigate reporting queries by analyzing how the report gets its data and the calculations usedQuery database tables to assist in the resolution of ticketsTroubleshoot application bugs and identify gaps in the system for development and propose workable solutionsResearch and troubleshoot to resolve tickets and document new processes and guidelinesStrategize with the team daily and develop more efficient processes and proceduresEducationAccounting or Finance Degree graduateSkillsStrong accounting and financial product knowledgeStrong understanding of the financial marketsStrong IT literacyExperience in SQL and knowledge of databases is an advantageStrong analytical and problem-solving skills and the ability to break an issue into its constituent parts and understand how these parts relate to each otherThe ability to build from past experiences and to continuously improveAbility to learn quickly to adapt to challenges in a dynamic environmentSelf-motivated and solid team playerStrong verbal and written communication skillsWell organized and an understanding of the need for 100% accuracyWilling to work during US hours
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