Technical Trainer/Writer

TECHNICAL TRAINER/WRITERPrepare and conduct technical training programs for existing and new technical employeesPrepare training materials and classroom agenda.

Create instructor materials (course outlines, background material, instructional materials, and training aids).Plan and direct classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulators, conferences and workshops.

Conduct examination to ensure trainees' and TSOs retention of information and to assess what they learned on particular subjects/topics.

Continuously enhance technical instructional delivery and presentation skillsManage the training program in accordance with business/department needs and requirementsResearch effective troubleshooting guides and processes and cascade to TSOs whenever applicableProvide end-user training for operations and clients as necessaryDocument processes, guides and set-upTracking the acceptance of attendance after trainingUpload, edit and update the documentation in Tech KB (knowledge-based application)Prepare, review, revise, and maintain technical documents, including diagrams, systems operations, testing, and user documentation.

Gather and analyze technical and product information from various sources to document new or changing product functionally. Write, format, edit, review, and proof procedural and technical information for technical and non-technical users.
Assist in planning, scheduling and tracking documentation work to meet product release dates and clients' deliverables. Maintain library of application documentation , cataloging it for internal/external use. Publish and maintain IT Advisories, Incident reports, and Technical Forms. Attend meetings in relation to the creation, updating, reviewing and editing of policies and procedures. Train users as necessary Perform other duties assigned by IT Head and IT Manager.

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