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PWD Hiring
4 weeks ago
The role of Customer Support Associate I involves interacting with customers through calls and online channels to address their queries or issues related to the client's products or services.
Essential Functions/Core Responsibilities- Ensure service meets contractual Key Performance Indicators ('KPIs')
- Understand customer needs and provide appropriate solutions
- Show empathy and build rapport with customers
- Greet customers professionally
- Maintain knowledge of client products/services
- Accurately document work and participate in activities to enhance customer satisfaction
- Recommend additional products/services
- Track information in database
- Refer customers to relevant resources if needed
- High school diploma preferred
- Courteous with strong customer service skills
- Proficient in computer navigation and PC knowledge
- Effective communication skills
- Detail-oriented and dependable
- Ability to multitask and adapt to changes
- Tolerance for fast-paced work environment
- Team player with patience and professional demeanor
- Flexible with shift rotations
- Additional experience may be required based on location/program
- Adherence to local laws
The Customer Support Associate I has the basic skills to handle routine tasks under supervision, with a focus on client satisfaction and process efficiency.
DisclaimerThis overview outlines the general responsibilities of the role and the skills required, without being exhaustive.
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