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Business Analyst

3 months ago

Manila, National Capital Region, Philippines RCG Global Services Full time

Responsibilities:

Project Management: Oversee the implementation of solutions, manage changes, and provide support during QA, deployment, and post-deployment phases.

Requirement Gathering: Elicit, analyze, and document business requirements from trade finance (PSOD) and NSO departments.

Stakeholder Collaboration: Facilitate effective communication between business stakeholders and IT teams to ensure alignment and understanding of goals.

Business Understanding: Develop a comprehensive understanding of business needs and effectively communicate these to the product owner and stakeholders.

Solution Alignment: Ensure that the implemented solutions align with business objectives, meet quality standards, and adhere to security policies.

Performance Monitoring: Monitor product performance and user satisfaction and identify areas for improvement or enhancement.

Reporting: Provide regular updates on project status, progress, and issues to both management and the business team.

Incident Management: Assist in resolving escalated production incidents, conduct root cause analysis, and propose solutions to prevent recurrence.

Process Advocacy: Advocate for process changes to enhance business and IT activities and contribute to the design of the future state of new product.

Requirements:

A bachelor's degree in computer science or IT.A minimum of 5 years of experience as a Project Manager/Business Analyst, preferably in the financial sector.Familiarity with ITIL, Agile, and other IT service management and software development frameworks.Proficiency in SQL, Excel, and other data analysis and reporting tools.A meticulous approach to work, with a strong aptitude for numbers and data.Excellent communication and interpersonal skills, with the ability to work both independently and collaboratively within a team.Other Details:Location - Mandaluyong CityHybrid SetupTerm / Full-time EmploymentMust be open to work on day, mid, and night shift