Support Consultant

2 months ago


Manila, National Capital Region, Philippines FUJIFILM MicroChannel Full time
Supporting Australian customersIT equipment providedCareer advancement and training

Company Information:

FUJIFILM MicroChannel is a provider of world-class business systems to mid-sized and large enterprises. With over 200+ employees across the Asia Pacific, FUJIFILM MicroChannel has a diverse solutions portfolio across ERP, CRM, Managed Services, and business applications and offers clients access to world-class products supported by dedicated and highly trained teams.

Role Brief:

The Managed Services team provides support to customers across Australia, mostly with Microsoft technologies and they are seeking a Level 2 Support Consultant to join the team in Sri Lanka. Providing remote support, you will assist customers with the ongoing management and monitoring of their network and servers, ensuring all issues are dealt with promptly.

Experience & Skills:

Minimum 2 years in a Level 2 Microsoft Technology support role.Prior experience with an MSP (Managed Services Provider) company is essential.Ability to support, troubleshoot and deploy Microsoft Windows server and desktop operating systems.Competent with DNS, Internet, Routing, and Network Troubleshooting.Experience in the following technologies will be highly regarded:Office 365 and Exchange OnlineMicrosoft AzureFirewall technologiesCitrix or RDPTicketing and RMM toolsVMWare – HA and DRVeeam backup and replicationSharePoint and Microsoft Teams.Soft skills required –Excellent communication skillsAbility to work on multiple tickets and resolve complex system issuesCustomer-focused approach to deliver high-quality support Working hours (PH Time) :

Monday to Friday - 7:30 am to 4:30 pm / 8:30 am to 5:30 pm

*There will be adhoc shifts that start from 2 pm or 3 pm

Education & Certification:

Bachelor's Degree or equivalent in a technically related field i.e. computer science, engineering or IT.Microsoft Certified Professional (2012 or higher)

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