Quality Assurance Associate III

1 month ago

Cebu City, Central Visayas, Philippines Conduent Business Services Philippines, Inc. Full time

Through our dedicated team members, Conduent provides essential services for top companies and numerous governments, delivering outstanding results for our clients and the many individuals who rely on them. Here, you have the chance to grow, make an impact, and be part of a work environment that values uniqueness and contribution on a daily basis.


Job Track Description:

  • Executes business support or technical tasks, utilizing data organization and coordination abilities.
  • Completes assignments following established procedures.
  • In certain areas, vocational training, certifications, licenses, or equivalent experience may be required.

General Profile

  • Enhances skills in analytical or operational processes.
  • Maintains relevant licenses, training, and certifications.
  • Applies expertise and skills to accomplish designated tasks.
  • Operates within established procedures and norms.
  • Determines the best approach for new tasks.
  • Works independently with minimal supervision.

Functional Knowledge

  • Has developed proficiency in various processes, procedures, and systems.

Business Expertise

  • Assists teams in collaboration to support company objectives.

Impact

  • Sets an example for the team by delivering quality service and information.
  • Exercises discretion to enhance efficiency and achieve results through modifying work practices and processes.

Leadership

  • Can offer informal guidance to junior team members.

Problem Solving

  • Demonstrates the ability to solve problems independently.
  • Evaluates issues and solutions to provide optimal outcomes for clients and users.

Interpersonal Skills

  • Communicates information and ideas clearly and effectively.

Responsibility Statements

  • Develops a quality checklist to identify potential defects.
  • Reviews transactions and chooses samples for auditing purposes.
  • Conducts risk assessments related to performance monitoring and financial operations.
  • Understands the connection of upstream and downstream processes concerning the audited process.
  • Confirms audit findings with operations personnel for root cause analysis (RCA).
  • Performs assigned duties and adheres to all policies and standards.

Conduent is an Equal Opportunity Employer that evaluates candidates without discrimination based on various factors such as race, color, religion, nationality, age, gender, disability, and more. Individuals with disabilities requiring accommodations to apply for positions at Conduent can submit their requests through the provided form. We prioritize the health and safety of our team members, their families, and the community. While vaccination is not mandatory for most roles, sharing vaccination status is required for employment where legally permissible. Please note: this form must be downloaded and completed for submission.

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