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QA Supervisor for BPO

2 months ago

Calamba, Calabarzon, Philippines Yngen Datacom Corp. Full time
The Quality Assurance Supervisor oversees quality assurance processes in a BPO company, ensuring services meet company standards and client expectations. This role involves managing a team, developing quality strategies, and analyzing performance metrics to drive continuous improvement.

Responsibilities include:
Monitoring calls of quality assurance specialists and providing timely feedback.
Preparing and analyzing quality reports for management review.
Suggesting training needs and developments.
Handling quality-related escalations and taking timely action.
Contributing to the initial hiring and selection process.
Coaching and guiding the team to improve processes and productivity.

Qualifications:
Bachelor's degree in any field.
Experience as a Quality Assurance Lead in a BPO setting or similar.
Knowledge of Learning Management Systems, Action Plans, and Gantt Charts.
Willingness to work onsite in San Pedro, Laguna.