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Electronics Engineer
2 weeks ago
Diagnoses, handles repair and maintains the highest standard of Technical Service to Clients in accordance with the agreed and Apple Service Excellence Standards.
Technical Service
1. Performs diagnosis and hardware repairs in compliance to Apple Guidelines.
2. Conducts thorough quality checking and testing on all repaired units prior to release to Clients.
3. Provides accurate, complete, and up-to-date written technical reports and encodes all mandatory job-order details in the system such as GSX, and FileMaker.
4. Assists on complex technical issues and repairs through escalation channels and subsequently applies approved technical measures.
Operational Functions
- Keeps abreast and updated on the latest Apple products, technical bulletins and repair procedures.
- Supports the Customer Service Team in handling complaints for Walk-in and Phone-in technical Client inquiries. EDUCATION / EXPERIENCE
Graduate of Electronics Engineering, Information Technology or any Technical-Related courses. With at least 6 months experience in Technical Service. Experience in Service Center type of business is an advantage.
SPECIALIZATION / TECHNICAL SKILLS
Electronics and Computer Repairs. Software and Hardware Repairs. Excellent Customer Experience Techniques and SOPs.
INTERPERSONAL SKILLS
Strong Analytical and Organizational Skills. Works in a fast-paced environment. Flexible and keen to details. Results-driven and Committed.
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