QA Supervisor for BPO

2 months ago

Calamba, Calabarzon, Philippines Yngen Datacom Corp. Full time

Welcome to Yngen Datacom Corp where outsourcing meets excellence and innovation. As pioneers in the BPO sector, we redefine efficiency and elevate client satisfaction through our comprehensive suite of services. Our dedicated team of industry experts harnesses cutting-edge technology to deliver scalable solutions that drive business growth. Join us and experience the synergy of innovation and commitment, as we empower businesses worldwide to thrive.

Job Summary:

The Quality Assurance Supervisor is responsible for overseeing the quality assurance processes within a BPO company to ensure that all services provided meet the company's standards and client expectations. This role involves managing a team of quality analysts, developing and implementing quality assurance strategies, and analyzing performance metrics to drive continuous improvement.

Responsibilities:

Monitoring calls of QAS & providing them feedback on timely basis.Prepares and analyzes quality reports for management staff review.Suggests training needs and developments.Handling quality related escalations & taking action against the same on timely basis.Contribute for the initial hiring and selecting process.Coach and guide team to think proactively and encourage them to improve on process and productivity.Qualifications:Bachelors degree in any fieldExperience as Quality Assurance Lead in a BPO setting or similarKnowledgeable in Learning Management System (LMS), Action Plans, Gannt ChartsAmenable to work onsite at San Pedro Laguna

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