![Concentrix](https://logo.fastjobs.ph/companylogo/20/44/00/00/4420_logo.png?1=1&t=1625111101)
Customer Service Advisor
4 weeks ago
Job Title:
Customer Service Advisor - San Lazaro XP 2024Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core Responsibilities
• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
Career Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Manila - San LazaroLanguage Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
-
San Lazaro Customer Service Advisor – RCX 2024
4 weeks ago
Sta. Cruz Manila, Philippines Concentrix Full timeJob Title:San Lazaro Customer Service Advisor – RCX 2024Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or...
-
Customer Service Advisor
4 weeks ago
Sta. Cruz Manila, Philippines Concentrix Full timeJob Title:Customer Service Advisor - San Lazaro XP 2024Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or...
-
Customer Service Advisor
4 weeks ago
Pulong Santa Cruz, Calabarzon, Philippines Concentrix Full timeJob Title:Customer Service Advisor - Homecoming - Laguna 2024Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or...
-
Customer Service Advisor
4 weeks ago
Pulong Santa Cruz, Calabarzon, Philippines Concentrix Full timeJob Title:Customer Service Advisor - Mobile Hub - South Luzon/Metro Manila 2024Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's...
-
Customer Service Advisor
4 weeks ago
Pulong Santa Cruz, Calabarzon, Philippines Concentrix Full timeJob Title:Customer Service Advisor - Digital Intake - Laguna 2024Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or...
-
Customer Service Advisor
4 weeks ago
Pulong Santa Cruz, Calabarzon, Philippines Concentrix Full timeJob Title:Customer Service Advisor - Nuvali XTRA 2024Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or...
-
Customer Service Representative
4 weeks ago
Manila, Philippines Customer Service Representative Full timeHIRING HIRING HIRING! Customer Service Representive NO EXPERIENCE NO PROBLEM KAHIT BASIC ENGLISH START AGAD 2 INTERVIEWS LANG START NA AGAD! HS grad(old curriculum) SHS grad(K-12) College grad/undergrad with or without Call center experience Sites offer: QC, Vertis North EDSA Greenfield, Teleperformance Pasay, MOA Maax Bldg. Pasig, ROCKWELL Pasig, SILVER...
-
Customer Service Representative
4 weeks ago
Manila, Philippines Customer Service Representative Full timeHIRING HIRING HIRING! Customer Service Representive NO EXPERIENCE NO PROBLEM KAHIT BASIC ENGLISH START AGAD 2 INTERVIEWS LANG START NA AGAD! HS grad(old curriculum) SHS grad(K-12) College grad/undergrad with or without Call center experience Sites offer: QC, Vertis North EDSA Greenfield, Teleperformance Pasay, MOA Maax Bldg. Pasig, ROCKWELL Pasig, SILVER...
-
Customer Service Representative
4 weeks ago
Manila, Philippines Customer Service Representative Full timeHIRING HIRING HIRING! Customer Service RepresentiveNO EXPERIENCE NO PROBLEM KAHIT BASIC ENGLISHSTART AGAD2 INTERVIEWS LANG START NA AGAD!HS grad(old curriculum)SHS grad(K-12)College grad/undergradwith or without Call center experienceSites offer: QC, Vertis NorthEDSA Greenfield, TeleperformancePasay, MOA Maax Bldg.Pasig, ROCKWELLPasig, SILVER CITYCebu,...
-
Customer Service Representative In manila
4 weeks ago
metro manila, Philippines Customer Service Representative Full timeCustomer Service Representive HS grad(old curriculum) SHS grad(K-12) College grad/undergrad with or without Call center experience Sites offer: QC, Vertis North EDSA Greenfield, Teleperformance Pasay, MOA Maax Bldg. Pasig, ROCKWELL Pasig, SILVER CITY Cebu, Insular Bldg. Ayala Cebu, I.T park lahug apas Cagayan de Oro, Teleperformance Davao,...
-
Customer Service Representative In manila
4 weeks ago
metro manila, Philippines Customer Service Representative Full timeCustomer Service Representive HS grad(old curriculum) SHS grad(K-12) College grad/undergrad with or without Call center experience Sites offer: QC, Vertis North EDSA Greenfield, Teleperformance Pasay, MOA Maax Bldg. Pasig, ROCKWELL Pasig, SILVER CITY Cebu, Insular Bldg. Ayala Cebu, I.T park lahug apas Cagayan de Oro, Teleperformance Davao,...
-
Nuvali Customer Service Advisor – RCX 2024
4 weeks ago
Pulong Santa Cruz, Calabarzon, Philippines Concentrix Full timeJob Title:Nuvali Customer Service Advisor – RCX 2024Job DescriptionThe Customer Support Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or...
-
Travel Advisor
1 week ago
Manila, National Capital Region, Philippines Private Advertiser Full timeThe Travel Advisor is responsible for fulfilling requests for some very high profile Aspire Lifestyles Client Programs and prospective client requests via phone, email, and/or chat. The Travel Advisor will fulfill the request through a variety of resources (Internet, team member or personal experience, partners, Aspire Lifestyles resources, etc.), and...
-
Travel Advisor
1 week ago
Metro Manila, Philippines Private Advertiser Full timeThe Travel Advisor is responsible for fulfilling requests for some very high profile Aspire Lifestyles Client Programs and prospective client requests via phone, email, and/or chat. The Travel Advisor will fulfill the request through a variety of resources (Internet, team member or personal experience, partners, Aspire Lifestyles resources, etc.), and...
-
Customer Advisor, PHCC
2 weeks ago
Manila, National Capital Region, Philippines Trip Full timeFull Time Manila International Business Other Job ID:4602Update Job Description CUSTOMER SERVICE ADVISOR , PHCC Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of , Ctrip, Skyscanner, and Qunar. Across its platforms, Group enables local partners and travelers around the world to make informed and cost-effective...
-
Customer Support Advisor Spanish Speaking
2 weeks ago
Manila, National Capital Region, Philippines Betting & Gaming Limited Full timeCustomer Support Advisor Spanish Speaking - BetMGM Entain is one of the world's largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined...
-
In manila
2 weeks ago
Manila, National Capital Region, Philippines Customer Service Representative Full timeCustomer Service RepresentiveHS grad(old curriculum)SHS grad(K-12)College grad/undergradwith or without Call center experienceSites offer:QC, Vertis NorthEDSA Greenfield, TeleperformancePasay, MOA Maax Bldg.Pasig, ROCKWELLPasig, SILVER CITYCebu, Insular Bldg. AyalaCebu, I.T park lahug apasCagayan de Oro, TeleperformanceDavao, TeleperformancePaid trainingFree...
-
Customer Service Advisor
1 week ago
Manila, National Capital Region, Philippines DHL Express (Philippines) Corporation Full timeYOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the world's most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects...
-
Sagility Bridgetowne
4 weeks ago
Manila, Philippines Customer Service Representative Full timePOSITION: CSR (VOICE)EDUCATIONAL ATTAINMENT: 4 year course graduates with or without BPO experienceWORK EXPERIENCE: Completed 2 years in College with 6months customer service related / 1 year solid BPO experience.SALARY PACKAGE: Upon hire:18k basic pay + 1k flex fund allowanceOther benefits:-20% Night differential-HMO coverage for employee upon Day 1 and...
-
Sagility Bridgetowne
4 weeks ago
Manila, Philippines Customer Service Representative Full timePOSITION: CSR (VOICE) EDUCATIONAL ATTAINMENT: 4 year course graduates with or without BPO experience WORK EXPERIENCE: Completed 2 years in College with 6months customer service related / 1 year solid BPO experience. SALARY PACKAGE: Upon hire: 18k basic pay + 1k flex fund allowance Other benefits: -20% Night differential -HMO coverage for employee upon Day...