HRSS Specialist

HR Shared Service - Response Specialist Join OpenText as an HR Shared Service - Response Specialist

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Your Impact

As a member of the HR Shared Service - Response Team at OpenText, you hold a pivotal role that goes beyond a job. It's an opportunity to significantly impact the lives of fellow OpenTexters. You are the primary point of contact for employees with queries on various HR-related matters.

Key Responsibilities

• Be the first point of contact for employee inquiries on benefits, onboarding, payroll, and other HR areas.
• Provide accurate and timely responses to employee queries through various channels.
• Utilize resources like knowledge bases, FAQs, and HR information systems to find the correct answers.
• Maintain accurate employee data by managing HR systems and processes.
• Assist with programs to ensure smooth operation and a positive employee experience.
• Escalate complex issues to the appropriate HR specialists for further handling.
• Stay updated on HR policies, procedures, and best practices.

Requirements

• A bachelor's degree in a related field (HR, Business Administration, etc.) or 4 to 6 years of relevant work experience in HR.
• Experience in an HR Shared Services environment.
• Knowledge of different HR practices such as Payroll and Total Rewards.
• Strong customer service skills focused on providing excellent service to employees.
• Proficiency in Microsoft Office Suite (Word, Excel).
• Working knowledge of HR information systems (HRIS) and related technologies/tools.
• Discretion and tact when handling confidential information.

About OpenText

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

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