customer success manager i

1 month ago


Taguig, National Capital Region, Philippines kmcons Full time
Make your next big career move by applying as KMC Solutions' next CUSTOMER SUCCESS MANAGER I

As the industry leader in compensation data and technology, PayScale helps organizations #getpayright. PayScale is the only technology solution for managing compensation that provides multiple streams of fresh, transparently curated and validated salary data. Combined with modeling engines that learn continuously and generate recommendations and insight, PayScale empowers HR to price jobs and adjust compensation to reflect real-time changes in the market — all on one trusted data platform. With PayScale's Adaptive Compensation Advantage, teams operate with efficiency, focused on outcomes rather than manual data management. To learn how companies like The Washington Post, Perry Ellis International, United Healthcare and The New York Times rely on PayScale to attract and retain top talent, motivate and engage employees and plan their future workforce, visit

PayScale's Customer Success team helps our customers utilize our products, services, and data to develop better pay strategies for their organizations. Our Customer Success teams (Customer Success Management, Implementation, Professional Services, Customer Programs, Customer Support, and Customer Operations) work cross-functionally not only to ensure a seamless customer lifecycle, but also to help them reach their business goals, proving the return on investment of their PayScale solution(s).

On top of your salary, here are the exciting benefits you can look forward to:

Fixed work schedule

Hybrid work set-up

Be part of a work environment that foster work-life balance

The main responsibilities of a CUSTOMER SUCCESS MANAGER I include: As a Customer Success Manager you will partner with the other CSMs in our high-volume segment to support PayScale's largest customer base. You'll be responsible for the success, growth, and adoption of your customers. We work directly with customers to maximize the value they realize with our solutions; engaging from post-sale through renewal and making sure they are moving forward toward their own business goals at each step. Those who are most successful in this role have a high degree of curiosity and a willingness to stretch, learn, develop, and (at times) be uncomfortable.

Responding to high volume of inbound customer requests to help better utilize their account and subscription.
Discussing project progress, overcoming roadblocks, and product adoption on 2-4 scheduled customer call.
Leveraging Gainsight technology to set follow up tasks and manage next steps.
Meeting internally to act as 'voice of the customer' with our Product, Support, Marketing, or Management teams on how we can increase value and resolve concerns

To apply, you must be an expert on the following requirements:Minimum 1yr experience as a Customer Success Manager
Great communication skills
With renewals background
It will also be favorable if you are knowledgeable in:Knowledge in CRM - Salesforce, Gainsight
Knowledge in MS Office applications


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