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SAP specialist

3 months ago

Manila, National Capital Region, Philippines Wipro Philippines Inc. Full time

Job Description:

1. SAP analysts must be able to receive and resolve incidents through all mediums (phone calls, chats, emails and self-service).

2. SAP Analysts should be able to apply all of their training knowledge from day one.

3. Should be able to apply basic logic to incident tickets.

4. Timely incident update

5. Escalate some incidents to SAP LVL2 team if the issue is beyond our scope.

6. Can put all of the knowledge from the KB article and previous incidents to use.

7. Quick learner and adaptable to changes

Additional Information:
1. The candidate should have excellent understanding to the point where they do not need us to repeat or rephrase our questions.
2. The candidate should be able to provide detailed examples and responses.
3. Candidate has a strong recollection of previously supported applications and is capable of providing descriptions and specific functions.
4. The candidate should be motivated to study various SAP modules.
5. The candidate should be an excellent analytical thinker. SAP is not a straightforward process