scheduler
4 weeks ago
Manage call center operations, schedule staff, and analyze data to ensure optimal service levels and meet business goals.
Main Responsibilities• Schedule Generation and Staffing Analysis: Use workforce management software to manage intra-day staffing levels, ensure proper staffing and scheduling, and analyze call center metrics and performance. • Facilitate Staffing Calls: Prepare intraday staffing call analysis reports, propose schedule changes, and address concerns and requests from Operations Partners. • Schedule Management: Publish schedules from finalized shift bids, update valid schedule requests, and ensure agents have correct hours and rest days. • Workforce Scheduling Tool Utilization and Maintenance: Ensure all schedules are run through the scheduling tool, create intraday analysis and simulations, and update schedules to ensure proper staffing. • Trend Analysis: Use workforce management software to help manage intra-day staffing levels, recognize and interpret trends, and analyze intraday call forecasts. • Manage Agent Leaves: Compute staffing percentages, coordinate and project shrinkage expectations, and identify correct VL allocation per group. • Avaya Skill Set Audit: Audit skill sets for all agents, ensure correct skill set and priorities are assigned, and maintain documentation and workflow for IVR routing, telephony routing, and agent skilling.
Requirements• Bachelor's Degree in Business Administration, Accounting, Finance, or Math or relevant work experience (2-4 years) considered an acceptable substitute for the education requirement. • Experience working with different Scheduling software (e.g. Verint, eWFM, IEX, Genesys)
Other Skills and Experiences• Strong analytical and problem-solving skills • Excellent communication and interpersonal skills • Ability to work in a fast-paced environment and prioritize tasks effectively
-
Project Scheduler
3 weeks ago
Manila, National Capital Region, Philippines Sourcefit Philippines, Inc. Full timeProject Scheduler role requires managing resource allocation for in-house and sub-contracted field crews, assisting project managers with schedule planning and coordination, and monitoring timelines. As a Project Scheduler, you will be part of a cross-functional team responsible for developing and overseeing construction-related project planning and...
-
Project Scheduler
2 weeks ago
Manila, National Capital Region, Philippines Sourcefit Philippines, Inc. Full timeProject Scheduler. Oversee resource management of in-house and sub-contracted field crews. Assist project manager with schedule planning, coordination of tasks, and monitoring timelines. Participate in cross-functional team environment for construction-related project planning and scheduling.Responsibilities: Develop, maintain, and manage project schedule,...
-
Project Scheduler
3 weeks ago
Manila, National Capital Region, Philippines Sourcefit Philippines, Inc. Full timeAs a Project Scheduler, oversee resource management of in-house and sub-contracted field crews, assist project manager with schedule planning, coordination, and monitoring of timelines. Participate in cross-functional team environment, report to Lead Project Scheduler. MasTec provides quality service to customers and communities while maintaining commitment...
-
Maintenance Scheduler
4 weeks ago
Manila, National Capital Region, Philippines Private Advertiser Full timeWe are seeking a skilled Engineering graduate to join our team. Key responsibilities include: Executing maintenance work processes in the plant with efficiency and effectiveness. Utilizing planning and scheduling to minimize downtime and maximize productivity. Ensuring proper operation of the Engineering CMMS System. Requirements: ...
-
Appointment Scheduler
6 days ago
Manila, National Capital Region, Philippines Cyberbacker Careers Full timeAppointment Setter RoleAs an Appointment Setter at Cyberbacker Careers, you will be responsible for scheduling appointments with clients by making phone calls, conducting lead follow-ups, and responding to inbound calls, text messages, and emails. Your goal will be to coordinate and manage the calendar of appointments, ensuring all interactions are updated...
-
Appointment Schedulers
3 weeks ago
Manila, National Capital Region, Philippines Cyberbacker Careers Full timeJob Title: Appointment SettersWe are seeking highly motivated and results-driven individuals to join our team as Appointment Setters. As an Appointment Setter, you will play a crucial role in scheduling appointments with clients and nurturing leads to close deals.Key Responsibilities:Call and engage with leads to schedule appointments with clientsConduct...
-
Project Scheduler
2 months ago
Manila, National Capital Region, Philippines Jollibee Group Full timeThe Project Scheduler applies principles, practices and techniques to lead project teams and control project schedule, cost and performance risks to ensure that all SBU network development requirements are achieved. This position is responsible for all New Stores and Renovation projects for all brands.Project Management Closely coordinates with members from...
-
Appointment Scheduling Representative
3 weeks ago
Manila, National Capital Region, Philippines Cyberbacker Careers Full timeUnlock Your Earning Potential with Cyberbacker CareersWe are seeking a highly motivated and results-driven individual to join our team as an Appointment Backer. In this role, you will be responsible for scheduling appointments with clients, conducting lead follow-ups, and responding to inbound calls, text messages, and emails from prospects.Key...
-
Planner / Scheduler (P6 Primavera)
1 month ago
Manila, National Capital Region, Philippines R-II Builders Inc. Full timeA Planner/Scheduler with knowledge in Primavera is responsible for creating, maintaining, and updating project schedules using Primavera software. This individual works closely with project managers, engineers, and other stakeholders to develop detailed project schedules that outline the sequence of work, resources required, and timeline for completion. Key...
-
Home Health RN Scheduler
3 days ago
Manila, National Capital Region, Philippines Cliniqon Full timeKey Responsibilities:• Carefully coordinate and schedule nursing visits and other clinical services for home health patients, ensuring seamless coverage and continuity of care.• Collaborate with nursing staff, physicians, and other healthcare providers to develop and implement patient care plans that cater to each individual's unique needs, taking into...
-
Customer Service Representative
1 week ago
Manila, National Capital Region, Philippines GDV Stackph Full timeAbout the Role:GDV Stackph is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in a dayshift schedule.Key Responsibilities:Provide exceptional customer service via phone, email, and chatRespond to customer inquiries and resolve issues in a timely and professional mannerWork closely with internal...
-
Finite Scheduler and Inventory Control Champion
2 weeks ago
Manila, National Capital Region, Philippines Mondelez Philippines, Inc. Full timeJoin our mission to lead the future of snacking. You will take pride in producing accurate production schedules, driving continuous improvement, and managing inventory and production planning. You will oversee sequencing of production, review and update production process constraints, and convert SNP orders to planned orders. You will also work closely with...
-
Manila, National Capital Region, Philippines Bureau Veritas S.A. Full timeA Planning & Scheduling Manager will lead project planning and scheduling activities across multiple projects, working closely with the Project Manager, Engineering Team, and Construction Managers to ensure seamless delivery. The role involves managing internal resources and engaging with external contractors and clients. The successful candidate will have a...
-
Manila, National Capital Region, Philippines Bureau Veritas S.A. Full timeAbout Bureau Veritas. Bureau Veritas is a global leader in testing, inspection, and certification services, founded in 1828 and headquartered in France. The company operates in over 140 countries, with a network of more than 1600 offices and laboratories.Bureau Veritas Philippines is a subsidiary of the global group, established in 1995 to serve the growing...
-
Manila, National Capital Region, Philippines Bureau Veritas S.A. Full timeAbout Bureau Veritas Bureau Veritas is a global leader in testing, inspection, and certification services, founded in 1828 and headquartered in France. The company operates in over 140 countries, with a network of more than 1,600 offices and laboratories. Bureau Veritas Philippines is a subsidiary of the global group, established in 1995 to serve the growing...
-
Finite Scheduler and Inventory Control Champion
2 weeks ago
Manila, National Capital Region, Philippines Mondelez Philippines, Inc. Full timeJoin our Mission to Lead the Future of Snacking. You will take pride in producing accurate and quality production schedules which account for service level targets, inventory targets, plant resources and costs optimization. You will drive continuous improvement of people and processes across the planning and vendor scheduling functions. You will be the...
-
Manila, National Capital Region, Philippines Sourcefit Philippines, Inc. Full timeThis role involves creating, maintaining, and reviewing construction schedules and spending according to project scopes. As a Planning & Scheduling Specialist, you'll collaborate with cross-functional teams to ensure accurate scheduling and effective handoffs. Key responsibilities include facilitating verification processes, managing escalations,...
-
Manila, National Capital Region, Philippines Sourcefit Philippines, Inc. Full timeCollaborate with cross-functional teams for accurate scheduling and effective handoffs as a Planning & Scheduling Specialist.Key Responsibilities:Facilitate verification processes and manage escalations.Present updates and prepare resource allocation plans.Oversee schedules, track risk management plans, and issue deviation warnings.Requirements:2+ years of...
-
Wired Nurse
1 week ago
Manila, National Capital Region, Philippines MetaHealth Full timeAbout the RoleWe are seeking a skilled and compassionate PHRN - NCLEX Scholar to join our dynamic team. As a key member of our METHealth Team, you will deliver high-quality patient care and work collaboratively with our team to ensure seamless patient experiences.Key ResponsibilitiesPatient-Centered CareDeliver compassionate and high-quality healthcare...
-
Planning Supervisor
2 weeks ago
Manila, National Capital Region, Philippines EEI Corporation Full timeLead Planner at Projects SitesPerforms Senior Planner functions, guiding and mentoring subordinates, and developing pre-construction proposals and schedules.Responsible for estimating and forecasting project costs, reporting schedule deliverables to the project team, and coordinating with the Operations Planning Manager.Creates detailed schedules based on...