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Job Description Job Title: Mission-Critical Services Specialist Company: Conduent

Conduent is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We are seeking a highly skilled and dedicated individual to join our team as a Mission-Critical Services Specialist.

Job Summary

This role involves performing tasks based on established procedures, using data organizing and coordination skills to support the business and perform technical work. The successful candidate will have developed proficiency within a range of analytical or operational processes and will be able to complete assignments and facilitate the work of others.

Key Responsibilities

• Perform tasks based on established procedures
• Use data organizing and coordination skills to support the business and perform technical work
• Develop and propose improvements to processes and methods
• Act as a lead, coordinating the work of others, but not a supervisor
• Work autonomously within established procedures

Requirements

• Developed proficiency within a range of analytical or operational processes
• Completed assignments and facilitated the work of others
• May coordinate assignments beyond work area
• Proposed improvements to processes and methods
• Acted as a lead, coordinating the work of others, but not a supervisor
• Worked autonomously within established procedures

Functional Knowledge

• Developed skills in a range of processes, procedures, and systems
• Acted as a technical expert in some areas

Business Expertise

• Understanding of how teams integrate and work best together to support the achievement of company goals

Impact

• Impacted team through quality of service and sharing of information
• Proposed enhancements to work procedures and practices to improve efficiency

Leadership

• Served as a team lead
• Allocated work to team members, as appropriate
• Provided subject matter guidance to junior team members

Problem Solving

• Provided solutions to problems based on existing challenges or procedures

Interpersonal Skills

• Effectively exchanged information and ideas

Responsibility Statements

• Improved participant decision-making process by advising participants on plan provisions
• Responded to client-specific inquiries, including telephone and web correspondence
• Contacts participants to explain calculations and resolve issues
• Identified solutions to call trends, established appropriate agent training needs, and delivered the training
• Provided feedback and coaching to agents regarding adherence to center metrics and established guidelines
• Assisted junior employees by answering questions or taking escalated calls with guidance
• Advocated for participants to coordinate benefits, services, and payments with outside providers and vendors
• Explained participant forms and provided guidance on completion
• Performed other duties as assigned
• Complied with all policies and standards

Equal Opportunity Employer

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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