See more Collapse

Supervisor, Workforce Management

2 months ago

Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time

Through our team at Conduent, we provide crucial services for top-notch companies and numerous governments. We aim to achieve outstanding results for our clients and the millions of individuals they serve. Join us to grow, make an impact, and be part of an environment that cherishes uniqueness and contributions.


Job Track Description:

  • Requires broad technical expertise and industry knowledge.
  • Accountable for functional, operational, and/or program management.
  • Assists others in achieving goals.
  • Manages performance appraisals and pay reviews.
  • Manages training for 3 or more employees.
  • Manages hiring and termination actions.

General Profile

  • Supervises daily tasks of complex business, technical support, or production teams.
  • Responsible for the success of the team.
  • Works within established precedents and practices.
  • Examines information to solve ongoing problems.
  • Ability to perform work unsupervised.

Functional Knowledge

  • Has a comprehensive understanding of a range of processes, procedures, systems and concepts in own field.

Business Expertise

  • Understands how to coordinate efforts across teams to achieve goals.

Impact

  • Impacts a team, by example, through the quality service and information provided.

Leadership

  • Provides day-to-day supervision to a team. (e.g., coaching on performance, coordinating activities, checking on quality, and work progress)

Problem Solving

  • Uses judgment to identify and resolve day-to-day technical and operational problems.

Interpersonal Skills

  • Uses tact to exchange ideas and information concisely and rationally.

Responsibility Statements

  • Manages and coaches a team of WFM employees on performance, quality, and output.
  • Coordinates with WFM Business Partners to ensure critical assignments and deliverables are met.
  • Directs teams on the use and application of WFM standards and tools to support operational business.
  • Establishes development goals and works with the WFM employees on a roadmap to achieve them.
  • Monitors the qualitative and quantitative work product produced by the team.
  • Ensures completion of mandatory WFM training and knowledge verification.
  • Implements and manages employee adherence to WFM standards and processes.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to various factors. We welcome diversity and inclusivity in our work environment.

Conduent prioritizes the well-being of our team and their loved ones. While vaccination is not mandatory for most roles, knowledge of your vaccination status is required where legally permissible. Providing this information is essential for your role at Conduent.

We have other current jobs related to this field that you can find below

  • Workforce Scheduler

    3 weeks ago

    Pasay, National Capital Region, Philippines VCC Link, Inc. Full time

    At least 1-2 years of workforce scheduler experience Experience with applications such as CMS Avaya Supervisor/eWFM /IEX/Genesys/Calabrio Strong knowledge of MS-Excel Preferrably a scheduler from a BPO setting Amenable to work on-site in Pasay or Legazpi (with relocation package)Apply Now A competitive salary awaits the successful candidate.

  • Workforce Management Supervisor

    3 weeks ago

    Pasay, National Capital Region, Philippines Metacom Full time

    At least 1 year of handling a WFM Team 2 years of experience in Capacity Planning Must have experience in using NICE IEX, CMS Avaya, Verint (At least 2 out of 3) At least 2 years in college

  • Workforce Analyst

    3 weeks ago

    Pasay, National Capital Region, Philippines Philippine Airlines Full time

    Email Why Join Us?One of the leading airlines in the PhilippinesGet a chance to enjoy travel perks for you and your familyA collaborative work culture and environmentJob SummaryThe Workforce Analyst is responsible for providing regular and accurate manpower requirement and scheduling of Contact Center Service Provider (CCSP) agents to ensure cost efficiency...

  • Workforce Planning Manager

    3 weeks ago

    Pasay, National Capital Region, Philippines IKEA Gruppe Full time

    Company descriptionIKEA is the world's largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Philippines is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.IKEA Philippines creates a better everyday life by offering a wide range of well-designed,...

  • Housekeeping Supervisor

    2 weeks ago

    Pasay, National Capital Region, Philippines TOPSERVE SERVICE SOLUTION, INC. Full time

    The housekeeping supervisor's responsibilities include assigning tasks to the housekeeping staff, identifying and reporting cases of tardiness, and monitoring cleaning supplies. You should also inform management of any equipment or furniture in need of repair or replacement and ensure that the housekeeping staff complies with all safety and sanitation...

  • Workforce Scheduler

    3 weeks ago

    Pasay, National Capital Region, Philippines VCC Link, Inc. Full time

    Basic Functions Responsible for managing staffing models and scheduling processesRole & Responsibilities Manage the scheduling process of the program. Create agent schedules, IDPs and make necessary adjustments as necessary. Acts as backup to the WF FST Assistant Manager. Manage employee information changes inside Verint WFO system...

  • HR Supervisor

    2 weeks ago

    Pasay, National Capital Region, Philippines Dynamic Strategy Solutions Experts Corporation Full time

    Job Description - HR Gen Supervisor Coordinate and manage the work of the following departments: office, dormitory logistics, finance, inspection, procurement, Filipino management, vehicle management, visa team, information team, legal department and public relations department.Establish the company's administrative management system and be responsible for...

  • Senior Supervisor, Customer Experience

    3 weeks ago

    Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time

    Through our dedicated team members, Conduent provides essential services for top companies and governments, delivering outstanding results for our clients and the people they serve. Join us and thrive in a supportive culture that values individuality every day.Job Track Description:Supports team members in achieving objectives.Handles performance evaluations...

  • Senior Supervisor, Customer Experience

    1 month ago

    Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time

    Through our dedicated team members, Conduent provides essential services for top companies and governments, delivering outstanding results for our clients and the people they serve. Join us and thrive in a supportive culture that values individuality every day.Job Track Description:Supports team members in achieving objectives.Handles performance evaluations...

  • Store Supervisor/Team Leader/OIC- Ayala Malls Circuit

    3 weeks ago

    Pasay, National Capital Region, Philippines R2 Group of Exclusive Brands, Inc. Full time

    URGENT HIRINGR2 Group of Exclusive Brands is looking for STORE LEADERS, OFFICER-IN-CHARGE, STORE SUPERVISORS AND STORE MANAGERSJOB DESCRIPTION:-6 months to 1 year of OIC, Team Lead,Supervisory or Managerial experiences-Experience in Beauty and Wellness, Retail, Food/Beverage Industry is an advantage-College graduate/at least college level/graduate of any...

  • Workforce Management Scheduler Maximizing Efficiency and Resourc

    3 weeks ago

    Pasay, National Capital Region, Philippines Metacom Full time

    For ease of screening, please only endorse candidates who are amenable reporting onsite and can work on shifting schedules (predominantly graveyard shifts). Request to please put those in red text roles on top priority· College Graduate or completed at least 1 year in college· At least 2 years of hands-on experience in WFM in a call center inbound voice...

  • Assistant Manager

    3 weeks ago

    Pasay, National Capital Region, Philippines VCC Link, Inc. Full time

    Education Requirements and Work Experience: At least 3-5years in US Facing Internal BPO Set up (preferred) Must have minimum 1-2 years exp as a supervisor in US facing investment / capital market Completed at least 2 years in College (preference in finance)Can start ASAPResponsibilities: Coordinate with support functions, Process excellence,...

  • We are Hiring WFM Team Leader in Pasay

    3 weeks ago

    Pasay, National Capital Region, Philippines Metacom BPO Full time

    Are you thrilled about delivering outstanding customer service? We're looking for a vibrant WFM Team Lead to join our team in Pasay - Mall of Asia.Your Key ResponsibilitiesLead and manage the Workforce Management (WFM) team to ensure smooth operations.Develop and execute capacity planning strategies to meet service-level goals.Use NICE IEX, CMS Avaya, or...

  • We are Hiring WFM Team Lead

    3 weeks ago

    Pasay, National Capital Region, Philippines Metacom BPO Full time

    Are you thrilled about delivering outstanding customer service? We're looking for a vibrant WFM Team Lead to join our team in Pasay - Mall of Asia. Your Key Responsibilities Lead and manage the Workforce Management (WFM) team to ensure smooth operations. Develop and execute capacity planning strategies to meet service-level goals. Use NICE IEX, CMS...

  • We are Hiring WFM Team Leader in Pasay

    3 weeks ago

    Pasay, National Capital Region, Philippines Metacom BPO Full time

    Are you thrilled about delivering outstanding customer service? We're looking for a vibrant WFM Team Lead to join our team in Pasay Mall of Asia.Your Key ResponsibilitiesLead and manage the Workforce Management (WFM) team to ensure smooth operations.Develop and execute capacity planning strategies to meet service-level goals.Use NICE IEX, CMS Avaya, or...

  • Assistant Manager-BPO Operations

    2 weeks ago

    Pasay, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time

    ASSISTANT MANAGER – BPO OPERATIONSSkill Set / JobSpecJob Description Responsible for assuring efficient, timely, quality support to customers and internal stakeholders Responsible for team management, performance monitoring and related documentation of periodicstatistics and status reports, and meeting the target KPIs / metrics Lead and guide business...

  • Finance Team Manager

    3 weeks ago

    Pasay, National Capital Region, Philippines Vestas Full time

    Press Tab to Move to Skip to Content Link Finance Shared Service Center is comprised of various Finance functions that support Vestas globally. These functions include Purchase to Pay, Travel and Expense, Account to Report, Cash Management, Compliance, Fixed Assets, Intercompany, Costing and Inventory, Master Data Management and the Finance Controlling...

  • Finance Assistant Manager

    3 weeks ago

    Pasay, National Capital Region, Philippines Aspiree Inc. Full time

    Job Description Oversees daily transactionEnsure that daily financial dashboard is reported daily to the Finance Manager President and Senior Manager for support groupReviews propriety of all posted transactions in MsGP (Billings, Collections, Disbursement, and Adjustments)Checks and approves the liquidation of cash advances.Oversees process and preparation...

  • WFM Scheduler

    3 weeks ago

    Pasay, National Capital Region, Philippines Ninja Van PH Full time

    College Graduate or completed at least 1 year in collegeAt least 2 years of handson experience in WFM in a call center inbound voice processAt least 1 year of Scheduling experience using any of the following tools eWFM, Blue Pumpkin/Impact 360, or IEXAQualification: · - College Graduate or completed at least 1 year in college · - At least 2 years of...

  • HR Supervisor

    3 weeks ago

    Pasay, National Capital Region, Philippines Asite Travel Technical Inc. Full time

    KEY JOBS & RESPONSIBILITIESPrepare timekeeping for payroll preparation.Support the development and implementation of HR initiatives and systemsProvide counseling on policies and proceduresBe actively involved in recruitment by preparing job descriptions, posting ads, and managing the hiring processCreate and implement effective onboarding plansAssist in...