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E-Banking Support Specialist

2 months ago

Manila, National Capital Region, Philippines Metropolitan Bank & Trust Company Full time

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

With Metrobank, a meaningful life is within your reach

Position Title: Electronic Banking Division Support Specialist

Job Summary:

Monitor and verify results of matching of List of ATM Withdrawal (LAW) and electronic journal (EJ) file via macro tool dailyIdentify shortages due to dispensed without debit, if any, from the results of above mentioned process. Once validated, process the following: ○ Debit adjustment through batch process in coordination with Settlement Department or debit adjustment through the affected client's BOA ○ Prepare debit advice and endorse to RFD officer Once confirmed, the officer to forward the same to other local banks.
Investigation of overage or shortage incurred by branches/CMSUs reported through submission of ATM/CAM/CRM balancing sheet or through summary received from BRAD/SAD via e-mailGather all affected ATM/CAM/CRM balancing sheet received via e-mail and run through the overage/shortage verification excel macro toolConduct further verification for discrepancies not reversed/ resolved from the result of above mentioned processIdentify actual cash shortages, if any. Endorse results of verification to RFD officer for checking & coordination with the affected branch/CMSU as well as BRAD/SADCoordinate with BRAD/SAD for confirmation of booking.Reply to e-mails from branches/SAD/BRAD once verification/ investigation are doneUpdate monitoring summary dailyRe-process CBS cut off totals via RPA whenever necessarySave ATM CBS & CAM CCS received from branches & CMSUs via Email Attachment Puller (EmAP)Prepare weekly DCFC summary of data for RFDPrepare monthly reports such as KRI and RFD MIS
Qualifications:Preferably graduate of business or finance courseEffective communication, presentation, and analytical skillsAble to work in a fast-paced & to do effective time managementAbility to meet deadlinesBranch Teller work experience is a plusFresh graduates and young professionals are welcome to apply