analyst, data reporting
4 weeks ago
Responsibilities
- Generate reports by collecting data and presenting it effectively
- Monitor key performance metrics using reporting tools for backend errors
- Research customer issues, analyze findings and deliver insightful results
- Communicate research findings clearly to various stakeholders
- Offer support during production releases and willingness to work outside regular hours
- Document job-related issues and findings comprehensively
- Train and mentor junior team members to ensure work quality
- Utilize collaboration tools for efficient task management
Qualifications:
- High School diploma or Equivalent
- Bachelor's Degree in Math/Technology/Engineering/Science or related field preferred
- 6+ months experience in a research-oriented role
- Knowledge of database backend research/analytics beneficial
- Proficiency in Oracle SQL
- Skilled in Microsoft Office applications
- Experience with Unix is advantageous
- Proficient in English and Spanish (Verbal & Written)
- Strong time management and multitasking abilities
- Familiarity with Tracfone's products and brands
- Experience with collaboration tools like Jira is a plus
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