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Customer Service Specialist

1 month ago

Manila, National Capital Region, Philippines JT International S.A. Full time

We are JTI, Japan Tobacco International, and we are present in 130 countries. Our business is built on innovation and customer satisfaction. We believe that when our employees are given the opportunity to grow, travel and develop, amazing things can happen.

Our employees, from around the world, choose to be a part of JTI because of our people-centric approach. We have been awarded Global Top Employer status, ten years running. This is a testament to our commitment to our employees' happiness and growth.

We are looking for a Global Supply Chain & Customer Service Specialist to join our team. As a key member of our organization, you will be responsible for handling operations under GBS scope of activities to supply to JTI markets.

The successful candidate will have a Bachelor's degree in Supply Chain Management or Engineering, and at least 3-5 years of experience in supply chain and customer service in a multinational company. SAP Hana experience and logistics knowledge are also required.

In return, we offer a competitive salary, medical insurance, and flexible working arrangements. You will also have access to over 200 company training programs and be part of a truly international and diverse company with over 40,000 employees in 130 countries.

Key Responsibilities:

  • Coordinate the phase-in and phase-out of the portfolio for designated markets / customers.
  • Maintain the Master Data (customer/material master).
  • Apply the in-place demand change process regarding production requirement changes.
  • Ensure that correct selling price is reflected in both purchase order and sales order.
  • Process Sales and Purchase Orders within SAP ECC/IBP and ensure all parameters are correct and executed in a timely manner.
  • Ensure continuous supply and process shipments of commodities minimizing write-offs.
  • Liaise with the forwarders/carriers for transport document establishment.
  • Establish SAP documentation such as order confirmation, proforma invoices, packing list, export invoices (sales invoice), delivery note, issuance of credit and debit memos, authorization request.
  • Establish non-SAP documentations such as certificate of origin, freshness certificate as well as ensuring certification and legalisation as per markets or customers requirements.
  • Ensure own back up materials is kept up to date, monitor hand over business activities prior planned absences, handle back up as per agreed scope and in order to manage the business continuity.
  • React swiftly to any business changes: taxation change; regulation, embargo etc.
  • Analyze business impact, investigate and propose potential solutions and work on resolution / improvement.
  • Support queries/questions from the internal&external auditors.
  • Review and comment J-SOX reports embedded in the Company's O2C, P2P and Inventory Management mega processes related to Supply Chain/Customer Service processes.

Requirements:

  • Bachelor's degree in Supply Chain Management or Engineering or other related course.
  • 3-5 years of experience in the area of Supply Chain and Customer Service in a multinational company.
  • At least 12 months in a role of GSC&CS Associate.
  • SAP Hana experience or other ERP.
  • Logistics knowledge.
  • MS Office package.
  • Fluent in English (written & spoken).
  • Any additional language(s) is/are an asset (in particular French or Spanish).

Benefits:

  • Medical insurance.
  • Cash allowances such as meal and transport allowance.
  • Flexible working arrangements.
  • Access to over 200 company training programs.
  • Be part of a truly international and diverse company with over 40,000 employees in 130 countries.
  • Experience the culture of an Investors in People certified company.