Job Track Description:

• Requires formal education and relevant expertise in a professional, sales, or technical area.
• Performs technical-based activities.
• Contributes to and manages projects.
• Uses deductive reasoning to solve problems and make recommendations.
• Interfaces with and influences key stakeholders.
• Leverages previous knowledge and expertise to achieve results.
• Ability to complete work self-guided.
• College or university degree required.

General Profile

• Performs routine assignments.
• Develops skills by performing structured work assignments.
• Uses existing procedures to solve routine or standard problems.
• Receives instruction, guidance, and direction from others.

Functional Knowledge

• Requires conceptual expertise of theories, practices, and procedures.

Business Expertise

• Applies knowledge of business learned through prior experience eor education.

Impact

• Has limited impact on own work team.
• Follows standardized procedures and practices to achieve objectives and meet deadlines.

Leadership

• No supervisory responsibilities.
• Responsible for developing technical contributions.

Problem Solving

• Uses existing procedures to solve standard problems.
• Examines information and standard practices to make judgments.

Interpersonal Skills

• Ability to articulate difficult or sensitive information.
• Asks questions and checks for understanding.

Responsibility Statements

• Conducts training classes on features and operations of products and technology, client tools and processes, including intermediate soft skills.
• Sets priorities by identifying training needs or gaps.
• Responsible for the design and update of intermediate level training materials and courses based on client or internal needs.
• Organizes training content in a clear sequence for delivery.
• Works with subject matter experts to keep content current and effective.
• Reviews and prepares training resources and materials, to deliver classes.
• Analyzes training feedback from participants.
• Conducts "train the trainers" sessions, as necessary.
• Analyzes, produces,and distributes training reports.
• Guides other trainers and assigns tasks.
• Responsible for creating online courses in the LMS (Learning Management System).
• Performs other duties as assigned.
• Complies with all policies and standards.