Customer Service Representative with Billing Exp

2 weeks ago


Manila, National Capital Region, Philippines Diversify Offshore Staffing Solutions Full time

SUMMARY:

The Customer Success Agent plays a crucial role in enhancing customer satisfaction and supporting our mission to promote sustainability and reduce food waste. Reporting to the Senior Team Leader, this proactive and customer-centric individual excels in delivering exceptional experiences by anticipating customer needs and identifying areas for improvement. With strong communication and analytical skills, they foster positive relationships, interpret customer data, and offer insightful recommendations. As a collaborative team player, they manage tasks using CRM tools, resolve escalations with empathy, and demonstrate robust problem-solving abilities, significantly elevating the customer experience and supporting the company's commitment to excellence.

RESPONSIBILITIES:

Respond promptly and accurately to customer inquiries via phone, email, and chat, utilizing in-depth knowledge of our products and policies.Assist customers with billing, subscription updates, and general inquiries.Resolve customer issues efficiently, escalating complex matters when necessary.Act as a point of contact for escalated concerns, collaborating with internal teams to ensure timely resolution and customer satisfaction.Document all interactions and resolutions in the CRM system for continuous improvement.QUALIFICATIONS:Minimum 2 years of experience in customer-facing roles.Proficiency in Microsoft Office/Google Suite.Experience with Google Analytics, Zendesk, Gorgias, Shopify is a plus.Strong communication skills for effective interaction with customers and internal teams.Analytical ability to analyze customer data and make data-driven recommendations.Problem-solving skills to address customer issues and enhance their experience.Organizational skills and attention to detail.Willingness to work shifting schedules and weekends.
  • In manila

    2 weeks ago


    Manila, National Capital Region, Philippines Customer Service Representative Full time

    Customer Service RepresentiveHS grad(old curriculum)SHS grad(K-12)College grad/undergradwith or without Call center experienceSites offer:QC, Vertis NorthEDSA Greenfield, TeleperformancePasay, MOA Maax Bldg.Pasig, ROCKWELLPasig, SILVER CITYCebu, Insular Bldg. AyalaCebu, I.T park lahug apasCagayan de Oro, TeleperformanceDavao, TeleperformancePaid trainingFree...

  • Sagility Bridgetowne

    2 weeks ago


    Manila, National Capital Region, Philippines Customer Service Representative Full time

    POSITION:CSR (VOICE)EDUCATIONAL ATTAINMENT:4 year course graduates with or without BPO experienceWORK EXPERIENCE:Completed 2 years in College with 6months customer service related / 1 year solid BPO experience.SALARY PACKAGE:Upon hire:18k basic pay + 1k flex fund allowanceOther benefits:-20% Night differentialHMO coverage for employee upon Day 1 and HMO...


  • Manila, National Capital Region, Philippines Lexieconsulting Full time

    Customer Service Representative Zoom Account A Call Center Representative , or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their...


  • Manila, National Capital Region, Philippines Lexieconsulting Full time

    Email NON-VOICE Customer Service RepresentativeProcess customer and account documents. Micro tasks related to customer service. Assist customers via chat and email in a timely and accurate manner. Monitor and analyze event data in real-time. Seniority levelSeniority level Entry level Employment typeEmployment type Contract Job functionCustomer Service...


  • Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone. Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...


  • Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone. Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...


  • Manila, National Capital Region, Philippines Lexieconsulting Full time

    Email Pioneer AccountDevelop strong customer relationships and responsible for resolving queries of the customers through e-mail and chat. Handling outbound calls to and from customers, listening to customer's needs or issues, and providing helpful solutions to their problems. Seniority levelSeniority level Mid-Senior level Employment typeEmployment type...


  • Manila, National Capital Region, Philippines Rippedboxstation Full time

    Position: Customer Service Representative w/ Tik Tok Exp Number of hours: 10 hours/week Time Zone: UK Time Tasks required: Answer incoming messages/tickets and conduct follow ups on customers with inquiries Attract potential customers by answering product and service questions and suggesting information about other products and services Respond in a timely...


  • Manila, National Capital Region, Philippines Lexieconsulting Full time

    We are looking for a Customer Service RepresentativeBulacanWith Call Center experience focus on Medical Billing CollectionWilling to work onsiteHighschool College Level Seniority levelSeniority level Entry level Employment typeEmployment type Contract Job functionContact Center - Customer Service Officer (Voice) National Capital Region, Philippines 3 linggo...


  • Manila, National Capital Region, Philippines Inspiro Full time

    The Customer Service Representative (CSR) is responsible for handling an array of front-facing duties. These tasks includes interacting with customers over the phone, and/or via email and social media. CSR help customers with general complaints and questions, give customers information about products and services, billing concerns, take orders, process...


  • Manila, National Capital Region, Philippines Lexieconsulting Full time

    Customer Service Representative Sagility Pasig Healthcare customer service representatives are responsible for interacting with patients, families, and other stakeholders to answer questions about healthcare services or products. They may also be tasked with scheduling appointments, handling billing issues, and providing general customer service support....


  • Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Roles and Responsibilities● As a Healthcare Representative, you will answer call and inquiries of customers in accordance with standard policies and procedure● Interact with the customers to provide them with the information and assistance they need on our client's products and services over the phone.● Provide excellent customer service by focusing on...

  • Sales Customer Support

    11 hours ago


    Manila, National Capital Region, Philippines Inspiro Full time

    The Customer Service Representative (CSR) is responsible for handling an array of front-facing duties. These tasks includes interacting with customers over the phone, and/or via email and social media. CSR help customers with general complaints and questions, give customers information about products and services, billing concerns, take orders, process...


  • Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Roles and Responsibilities● As a Healthcare Representative, you will answer call and inquiries of customers in accordance with standard policies and procedure● Interact with the customers to provide them with the information and assistance they need on our client's products and services over the phone.● Provide excellent customer service by focusing on...


  • Manila, National Capital Region, Philippines Kapi Residences Inc. Full time

    Kapi Residences is seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative for all our departments, you will be the first point of contact for our residents, addressing their inquiries and providing exceptional support to ensure their satisfaction.Key Responsibilities:Answer Customer...


  • Manila, National Capital Region, Philippines stackph Full time

    URGENT HIRING URGENT HIRING JUNE 18 START DATESites: Pasig, Cebu & AlabangCustomer Service Representative (Pioneer Account)Salary package up to 21K-WE ACCEPT HIGHSCHOOL GRAD./ FRESH GRADUATEWITH/WITHOUT BPO EXP.-WILLING TO START ASAP-1 DAY PROCESS


  • Manila, National Capital Region, Philippines stackph Full time

    URGENT HIRING URGENT HIRING JUNE 18 START DATESites: Pasig, Cebu & AlabangCustomer Service Representative (Pioneer Account)Salary package up to 21K-WE ACCEPT HIGHSCHOOL GRAD./ FRESH GRADUATEWITH/WITHOUT BPO EXP.-WILLING TO START ASAP-1 DAY PROCESS


  • Manila, National Capital Region, Philippines Lancesoft Full time

    Email Associate - APAC Recruitment and Delivery @ Lancesoft Philippines | Human Resources, IT Recruitment, Non-IT RecruitmentCompany: TeleperformanceNonvoice/Local AccountAccount Receivable AccountTravel Logistics AccountLogistics AccountSeniority levelSeniority level Entry level Employment typeEmployment type Full-time Job functionJob function Customer...


  • Manila, National Capital Region, Philippines Imagenet Phils., Inc. Full time

    Apply Today Don't delay, qualified candidates will be reviewed on a rolling basis. Job Description: Member Services Representative (Healthcare)Position Overview:Join our team as a Member Services Representative (Healthcare), where you will play a crucial role in taking member services calls in relation to policy management, benefits and claim inquiries. You...


  • Manila, National Capital Region, Philippines BPO-services Full time

    Can start asap, can work oniste in Ortigas. Billing / Non PHRNWith strong healthcare billing experience at least 1 year | med or non-med allied | cpt codes & icd.Php 40,000 package (strictly based on exp)