Current jobs related to Rewards Club - Cebu - Universal Hotels and Resorts, Inc.

Job Responsibilities:

Excellent knowledge of casino products and customer service, including setting up and managing tickler files. Manage the membership database, oversee the customer service process to ensure members are satisfied, and update the information for current members as well as prospective members. Must be able to coordinate efficiently with relevant departments for casino events and promotions Hire, train, coach, and counsel associates as needed and provide guidance and leadership for department. Resolve customer disputes concerning Club card point reward system and complimentary amenities, based upon specific casino guidelines and the levels of play. Coordinates the proper resolution of customer dispute resolutions, issues, and concerns with related departments and follows through to ensure fair and equitable resolutions are achieved. Prepare detailed reports and conduct research as needed. Assist Directors of Marketing Services in developing merchandising strategies to positively impact membership and loyalty. Maintain accountability of guest and associate information. Conduct briefing and ensure all team members are aware of property information, casino events & promotions, and product knowledge. Determine guest account needs and solve account problems effectively. Supervise and direct the activities of employees to ensure smooth, professional, consistent, and efficient service. Be accessible to associates and team members during assigned shifts Develop and support excellent communications and relationships with other departments. Comply with employee handbook, PAGGOR regulations and attend all mandatory compliance and training sessions. Perform other job-related duties as requested. Responsible for maintaining a clean, safe and hazard free work environment.

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