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CUSTOMER SERVICE REPRESENTATIVE(Night Shift)

2 months ago

Manila, National Capital Region, Philippines John Clements Consultants, Inc. Full time
Job Title: Business Process Support Specialist

Crawford is seeking a highly skilled Business Process Support Specialist to join our team. As a Business Process Support Specialist, you will play a critical role in ensuring the smooth operation of our business processes.

Key Responsibilities:
  • Process client information in accordance with Standard Operation Procedures (SOP) and turnaround time requirements.
  • Review and identify adjustments and variances to reconcile, ensuring accuracy and completeness of client information.
  • Summarize information to prepare necessary reports, providing valuable insights to stakeholders.
  • Liaise with other processors to resolve issues and reconcile any discrepancies regarding client information.
Business Process Support:
  • Resolve customer inquiries and issues in a timely and customer-oriented manner.
  • Uphold the Crawford Code of Conduct by maintaining confidentiality of sensitive information.
  • Perform a variety of administrative duties and other related tasks as assigned to contribute to other business processes.
Qualifications:
  • College Graduate with a degree in a relevant field.
  • Excellent communication and interpersonal skills.
  • At least 1 year of related work experience, preferably in collections.
  • Willingness to work nights and be open to new challenges.
Other Details:
  • Shift: Night (US hours)
  • Must be open to work onsite daily (Monday-Friday)
  • Project-Based (6 MONTHS)
  • Salary Package: 25,000.00