Process Associate

1 month ago

Manila, National Capital Region, Philippines Genpact Services LLC Full time
Genpact (

NYSE:
G) is a global professional services and solutions firm delivering outcomes that shape the future.

Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.

Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.


Inviting applications for the role of Process Associate, Trust and Safety - English
In this role, you will support customers in English, email, and other support tools.

Responsibilities

  • Provides prompt and efficient service to clients including appropriate escalation of any issues.
  • Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance.
  • Actively seek solutions through logical reasoning
  • Demonstrates strong problem-solving capabilities and assist customers in case of any issues.
  • Serve as an advocate for the user community.
  • Label content and flag for action
  • Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures.
  • Provide Email/Chat, back-office operations support and troubleshoot and resolve issues and to also provide 3rd party app support & testing.
Qualifications we seek in you
Minimum Qualifications / Skills

  • Able to work on midnight, 24 X 7 rotating weekday, and weekend shift on a rotational basis, based on the schedule and business requirement.
  • Any Diploma/Advanced/Higher/Graduate Diploma or Equivalent degree
  • Fresh graduate or candidate with experience in service support/related field
  • Effective, clear, and professional written communication in English and Bahasa to support clients (Read and write grammatically correct sentences) via Chat, Email and other support tools.
  • Flexibility to take on multiple tasks, problem solving/critical thinking skills.
  • Demonstrates composure, professional attitude and technical (Computers, Internet) savvy.
  • Preferably with service support experience
Preferred qualifications

  • Effective probing skills and analyzing / understanding skills.
  • Problem solving skills with customer centric approach.
  • Must be able to work on a flexible schedule (including weekend shift work)


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Get to know us at and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.

Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

  • Process Associate

    3 weeks ago

    Manila, National Capital Region, Philippines Genpact Services LLC Full time

    Genpact (NYSE:G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Assessment Processing Associate

    7 days ago

    Manila, National Capital Region, Philippines Cambridge University Press & Assessment | Manila Full time

    Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. We are looking for an Assessment Processing Associate to join our Test and Document Production Department. Every year our organisation...

  • Process Associate

    2 months ago

    Manila, National Capital Region, Philippines Genpact Services LLC Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Process Associate

    1 month ago

    Manila, National Capital Region, Philippines Genpact Services LLC Full time

    Genpact (NYSE:G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Process Associate

    2 months ago

    Manila, National Capital Region, Philippines Genpact Services LLC Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Process Associate

    2 months ago

    Manila, National Capital Region, Philippines Genpact Services LLC Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Process Associate

    1 month ago

    Manila, National Capital Region, Philippines Genpact Services LLC Full time

    Genpact (NYSE:G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Process Associate

    2 months ago

    Manila, National Capital Region, Philippines Genpact Services LLC Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Process Associate

    3 weeks ago

    Manila, National Capital Region, Philippines Genpact Services LLC Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Process Associate

    3 weeks ago

    Manila, National Capital Region, Philippines Genpact Services LLC Full time

    Genpact (NYSE:G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Process Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Genpact Services LLC Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Process Associate

    1 week ago

    Manila, National Capital Region, Philippines Genpact Services LLC Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Process Associate

    2 months ago

    Manila, National Capital Region, Philippines Genpact Services LLC Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Process Associate

    4 weeks ago

    Manila, National Capital Region, Philippines Genpact Services LLC Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Process Associate

    7 hours ago

    Manila, National Capital Region, Philippines Genpact Services LLC Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Process Associate

    2 months ago

    Manila, National Capital Region, Philippines Genpact Services LLC Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Process Associate

    1 month ago

    Manila, National Capital Region, Philippines Genpact Services LLC Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Business Process Associate

    3 days ago

    Manila, National Capital Region, Philippines Atlassian Philippines, Inc. Full time

    Working at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of...

  • Business Process Associate

    2 months ago

    Manila, National Capital Region, Philippines ADEC Innovations Full time

    Job descriptionUnder the direct supervision of the Line Leader, the Business Process Associate (BPA) isresponsible for accomplishing data entry tasks in accordance with the client's qualityrequirements and specifications.DUTIES AND RESPONSIBILITIES1. Key-in accurately pertinent information of an order into the client-supplied application inaccordance with...

  • Process Associate

    7 days ago

    Manila, National Capital Region, Philippines Atos Information Technology Inc. Full time

    Shift Schedule: Shifting/NightshiftWork Setup: Onsite Primary Responsibilities:Process open enrollment activities for accounts, ensuring accurate and timely completion of all tasks.Review individual add, term, or change requests received through benefit applications, ensuring compliance with company policies and procedures.Thoroughly review each task to...