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Strategy & Planning Manager

2 months ago

Manila, National Capital Region, Philippines LG Electronics Philippines Inc. Full time

Job Level:
Mid-Senior Level

Employment Type:
Permanent

Location Type:
On-Site

Department:
Customer Service

Reports To:
Philippines Contact Center Support Team Leader


The Strategy & Planning Manager plays a crucial role in shaping long-term business strategies by gathering and analyzing key performance data to identify trends and opportunities for improvement.

This role collaborates with department heads to refine strategies, align them with organizational objectives, and drive operational efficiency. Additionally, the director oversees cost management activities, ensuring accurate financial tracking and reporting, while maintaining records for audits.

By optimizing resource allocation and workforce management, the Strategy & Planning Director ensures that staffing and operations meet business demands.


Key Responsibilities:

  • Gather and analyze performance data from key operations, identifying trends and areas for improvement.
  • Present insights and recommendations to relevant departments to drive operational efficiency and strategic decision-making.
  • Develop and refine strategies to support long-term business goals, ensuring alignment with organizational objectives.
  • Collaborate with department heads to implement strategies and track progress against established goals.
  • Oversee cost management activities, ensuring accurate aggregation and verification of organizational expenses.
  • Work closely with the accounting team to ensure timely and accurate payments, maintaining financial integrity.
  • Prepare comprehensive reports on performance metrics and cost management activities.
  • Maintain accurate records and documentation to support financial and operational audits.
  • Ensure staffing levels meet operational demands, monitoring schedules and workforce allocation.
  • Collaborate with HR to address any discrepancies and optimize resource deployment.

What We're Looking For:

  • Bachelor's Degree in Business Administration, Finance, Statistics, or a related field.
  • A minimum of 5 years of progressive experience in data analysis, strategic planning, or operations management, ideally within a call center, customer service, or related environment.
  • Advanced proficiency in Microsoft Office applications (Excel, PowerPoint), with strong data manipulation and visualization capabilities.
  • Demonstrated expertise in data analysis, forecasting, and business intelligence to drive strategic decision-making.
  • Strong understanding of KPI metrics, performance management systems, and their application in operational efficiency and effectiveness.
  • Proven ability to develop and implement strategic initiatives, including resource allocation, process improvement, and performance optimization.
  • Excellent communication and presentation skills, with the ability to translate complex data into actionable insights for various stakeholders.
  • Strong leadership and team management skills, with the ability to lead cross-functional teams and foster collaboration.
  • Familiarity with call center operations, best practices, and customer service management.
  • Relevant certifications in strategic planning, data analytics, or business intelligence (e.g., PMP, Six Sigma, or similar) are highly preferred.
  • Specialized training in performance management systems, operational efficiency, or call center management is an advantage.
Why Join Us? We believe in fostering a culture of innovation, collaboration, and growth.

As part of our team, you'll have the opportunity to work with cutting-edge technology and a diverse group of talented professionals.

We offer competitive compensation, continuous learning opportunities, and a work environment that values your ideas and contributions.

Ready to Take the Next Step? Apply today and be a part of something bigger. We don't just build careers; we build futures.