technician, computer, end user sot

2 months ago


Remote, Philippines Qualfon Full time
Job Summary

Job Summary

The Intune Engineer will be primarily responsible for administration, configuration, and troubleshooting Microsoft Intune and Microsoft 365 services, including support for internal users and groups. This role involves managing and protecting the organization's devices, apps, and data.

Serves as a technical expert in Microsoft Intune and related technologies and Microsoft Endpoint Configuration Manager (MECM). Investigates and analyzes feasibility of system requirements and develops system specifications. Identifies methods, solutions, and handles escalated issues and provides a high level of service to the customers of IT.

Area of expertise (Skills)
  1. User / Device Management: Active Directory/Azure Active Directory (AAD)
  2. Application Creation and Deployment/Assignment: Uploading and configuring LOB applications (Windows, MacOS, iOS, and Android), deploying LOB applications to computer/mobile devices.
  3. Creating, Maintaining and Administration of Endpoint management solutions. Including, but not limited to settings and configurations for endpoints and users.
  4. Management and Administration of Microsoft Endpoint Configuration Manager (MECM) primarily for endpoints and application.
  5. Management and Administration of Software Updates
  6. Management and Administration of Compliance policies
  7. Management and administration of monitoring tools to maintain Service Level Agreement for Customers of IT.
  8. Work directly with end users to troubleshoot Endpoint Management related issues as needed.
  9. Performs escalations for any unresolved issues and required for next level troubleshooting.
  10. Adheres to company guidelines and procedures
Other Skills and Experiences (Min)
  • At least 5 years of experience working with Desktop/Endpoint Management in an Enterprise Environment
  • At least 2 years of experience working with Intune for Large Organizations
  • Fluent in Oral and Written English Communication Skill
  • Results-Oriented, Solution Finder, Deadline-Driven, Proactive and a Multi-Tasker
  • Excellent Interpersonal Skill
  • Can work on a Rotational Work Shifts but primarily US Day-shift (ET)
  • Ability to lead initiatives and projects.
Education
Bachelor Degree

  • Remote, Philippines Qualfon Full time

    Job SummaryGENERAL DESCRIPTION:This position is the key escalation for remote users support and inquiries. This position is tasked with assisting remote users from an IT desktop perspective and balancing that work with assisting traditional site-based end-users. This role is the last line of defense for incidents and requests. This position will solve...


  • Remote, Philippines Solid Lyndelle Manpower Services Inc. Full time

    Job Responsibilities Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to accurately capture stakeholder requests and system specifications and translate them into engineering artifacts, which typically include design specifications, source code, test scripts and test results. Coordinates with...


  • Remote, Philippines Solid Lyndelle Manpower Services Inc. Full time

    Job Responsibilities Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to accurately capture stakeholder requests and system specifications and translate them into engineering artifacts, which typically include design specifications, source code, test scripts and test results. Coordinates with...


  • Remote, Philippines Continuum Global Solutions Full time

    At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary...


  • Remote, Philippines Continuum Global Solutions Full time

    At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary...


  • Remote, Philippines Thermo Fisher Scientific Full time

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionPosition Summary:This is an exciting opportunity to work in the expanding Thermo Fisher Scientific Shared Services, in a company considered a global leader in its field. The successful candidate will join the Record to Report (RtR) Accounting Operations Team. They will be deadline...


  • Remote, Philippines Thermo Fisher Scientific Full time

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionPosition Summary:This is an exciting opportunity to work in the expanding Thermo Fisher Scientific Shared Services, in a company considered a global leader in its field. The successful candidate will join the Record to Report (RtR) Accounting Operations Team. They will be deadline...


  • Remote, Philippines Ciena Full time

    Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...