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Senior Analyst

6 months ago

Makati City, National Capital Region, Philippines ING Full time

Responsibilities:

  • Handle and analyze inquiries from FI and NFI clients regarding international payments, domestic transactions, and direct debits.
  • Collaborate closely with other teams in the Payments Department to address escalations and prevent future issues.
  • Ensure adherence to Risk and Compliance regulations and procedures.
  • Manage and track incoming payment files that require manual processing.
  • Offer suggestions to enhance automated payment processes and elevate service quality to minimize complaints.
  • Develop improvement proposals to optimize operations.
  • Address incorrect electronic payments from FI and NFI entities.