Booking Officer

1 week ago


Manila, National Capital Region, Philippines Discover Group of Travel Services Inc. Full time
The Booking Officer plays a crucial role in coordinating reservations and bookings for our company's services ensuring smooth transactions and excellent customer service. This position requires strong organizational skills attention to detail and the ability to handle inquiries efficiently. The Booking Officer will liaise with clients vendors and internal teams to facilitate bookings manage schedules and resolve any issues that may arise. Key tasks and responsibilities include client interaction booking management coordination documentation and reporting problem resolution and customer education. The ideal candidate will have a Bachelor's degree in Business Tourism Management Hospitality or a related field and strong organizational skills with a keen attention to detail. They will also have excellent communication and interpersonal skills to engage effectively with clients and vendors and the ability to handle inquiries and resolve issues efficiently and professionally. The Booking Officer will be proficient in Microsoft Office Suite and comfortable with generating reports and maintaining documentation. Key tasks and responsibilities are as follows:
  • Client Interaction:
    • Assist clients in planning and booking travel arrangements including flights accommodations transportation and activities.
    • Provide accurate and up-to-date information regarding travel options prices and availability.
    • Address client inquiries requests and concerns professionally and promptly.

  • Booking Management:
    • Make and confirm travel reservations using booking systems and online platforms.
    • Ensure all booking details itineraries and documents are accurate and complete.
    • Monitor and manage booking changes cancellations and refunds as necessary.

  • Coordination:
    • Collaborate with airlines hotels car rental agencies and other travel providers to secure reservations and negotiate rates.
    • Coordinate complex itineraries group bookings and special requests.
    • Arrange necessary travel documents visas and travel insurance.

  • Documentation and Reporting:
    • Maintain organized records of bookings client information and payment transactions.
    • Generate and provide travel itineraries invoices and confirmations to clients.
    • Prepare reports on booking trends revenue and client feedback.

  • Problem Resolution:
    • Address and resolve booking issues flight delays and travel emergencies.
    • Assist clients with rebooking in case of cancellations or changes in travel plans.

  • Customer Education:
    • Educate clients on travel restrictions visa requirements and health and safety guidelines.
    • Offer travel tips and recommendations to enhance their travel experiences.

  • Ad Hoc Activities:
    • Assist with marketing initiatives including promoting special travel packages and offers.
    • Attend training sessions to stay updated on industry trends and product knowledge.

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