Booking Officer
1 week ago
- Client Interaction:
- Assist clients in planning and booking travel arrangements including flights accommodations transportation and activities.
- Provide accurate and up-to-date information regarding travel options prices and availability.
- Address client inquiries requests and concerns professionally and promptly.
- Assist clients in planning and booking travel arrangements including flights accommodations transportation and activities.
- Booking Management:
- Make and confirm travel reservations using booking systems and online platforms.
- Ensure all booking details itineraries and documents are accurate and complete.
- Monitor and manage booking changes cancellations and refunds as necessary.
- Make and confirm travel reservations using booking systems and online platforms.
- Coordination:
- Collaborate with airlines hotels car rental agencies and other travel providers to secure reservations and negotiate rates.
- Coordinate complex itineraries group bookings and special requests.
- Arrange necessary travel documents visas and travel insurance.
- Collaborate with airlines hotels car rental agencies and other travel providers to secure reservations and negotiate rates.
- Documentation and Reporting:
- Maintain organized records of bookings client information and payment transactions.
- Generate and provide travel itineraries invoices and confirmations to clients.
- Prepare reports on booking trends revenue and client feedback.
- Maintain organized records of bookings client information and payment transactions.
- Problem Resolution:
- Address and resolve booking issues flight delays and travel emergencies.
- Assist clients with rebooking in case of cancellations or changes in travel plans.
- Address and resolve booking issues flight delays and travel emergencies.
- Customer Education:
- Educate clients on travel restrictions visa requirements and health and safety guidelines.
- Offer travel tips and recommendations to enhance their travel experiences.
- Educate clients on travel restrictions visa requirements and health and safety guidelines.
- Ad Hoc Activities:
- Assist with marketing initiatives including promoting special travel packages and offers.
- Attend training sessions to stay updated on industry trends and product knowledge.
- Assist with marketing initiatives including promoting special travel packages and offers.
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Booking Officer
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