Executive Floor Agent

7 days ago

Pasay, National Capital Region, Philippines Hilton Manila Full time
Executive Floor Agent Executive Floor Agent

Hilton is a leading global hospitality company, offering a wide range of accommodations and services to business and leisure travellers. As an Executive Floor Agent, you will play a key role in delivering exceptional guest experiences and ensuring the highest standards of personalized service.

Job Summary

The Executive Floor Agent provides guidance and leadership to ensure consistent quality of customer service is provided to all guests in accordance with Hilton brand standards.

Key Responsibilities
  • Supervise the activities of the Club Floor and Guest Service associates to maintain the highest standards of personalized service to all guests.
  • Meet and escort VIPs and special guests to ensure they are given due recognition and importance.
  • Assign rooms according to reservations, guest histories, and guest requests, and conduct room inspections to ensure total guest comfort.
  • Make courtesy calls and record all suggestions, complaints, and compliments from guests in the logbook to ensure guest satisfaction.
  • Closely monitor the on-day Executive Club's current room status and reservation for the board room to ensure guests' requests are met.
  • Be alert of any unusual incidents or strangers and report to the Guest Service Manager or Security to ensure guests' safety and privacy.
  • Coordinate with Housekeeping and F&B departments to ensure the smooth operation of the Executive Club.
  • Provide training to subordinates and new recruits to ensure their performance meets service standards.
  • Follow-up on other tasks assigned by your superior.
Requirements
  • High School degree.
  • Minimum of 2 years of experience in the same position in a 5-star international branded hotel or comparable industry-related experience.
  • Good communication, organization, and coordination skills.
  • Team player with a strong sense of responsibility and self-motivation.
  • Able to maintain excellent relations with team members.
  • Able to work under great physical and mental pressures.
  • Understand basic spoken English to meet business needs.
  • Familiar with computer systems preferred.
About Hilton

Hilton is a leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities, and value. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.

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