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Customer Service Representative

3 months ago

Manila, National Capital Region, Philippines IMS Outsourcing Solutions Inc. Full time

We are seeking a dedicated and customer-oriented Client Support Specialist to join our team for a blended account that encompasses both calls and back-office tasks. The successful candidate will be responsible for providing exceptional customer service to clients in the mortgage sector, handling inquiries, and ensuring a seamless client experience.

QUALIFICATIONS:
· High school diploma or equivalent; college degree preferred.

· Previous experience in customer service, preferably within the mortgage or financial services industry.

· Strong communication skills, both verbal and written.

· Excellent problem-solving abilities and attention to detail.

· Proficiency in using customer service software and Microsoft Office Suite.

· Ability to multitask and manage time effectively in a fast-paced environment.

· Willingness to work onsite at our 9th Floor, KMC Zeta location.

RESPONSIBILITIES:
· Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

· Assist clients with mortgage-related queries, including account information, processing, etc.

· Perform back-office tasks such as data entry, document verification, and account updates.

· Resolve customer issues and complaints with a focus on first-call resolution and customer satisfaction.

· Maintain accurate and up-to-date records of customer interactions and transactions.

· Collaborate with other team members and departments to ensure a cohesive approach to customer support.

· Adhere to company policies, procedures, and regulatory requirements.

· Participate in training sessions and stay updated on product knowledge and industry trends.