Medical Information Specialist I

2 months ago

Manila, National Capital Region, Philippines Thermo Fisher Scientific Full time

Job Description

At Thermo Fisher Scientific team, you'll discover impactful work, innovative thinking and a culture dedicated to working the right way, for the right reasons - with the customer always top of mind. The work we do matters, like helping customers find cures for cancer, protecting the environment, making sure our food is safe and delivering COVID-19 solutions. As the world leader in serving science, with the largest investment in R&D in the industry, our colleagues are empowered to realize their full potential as part of a fast-growing, global organization that values passion and unique contributions. Our commitment to our colleagues across the globe is to provide the resources and opportunities they need to make a difference in our world while building a fulfilling career with us.

Location/Division Specific Information Our work is a story of global impact.

Our Medical Communications team works to improve patient health by supplying high-quality medical information services on behalf of our customers to patients, healthcare providers and stakeholders. We manage medical information inquiries, document adverse events and product complaints, support product launches and help customers set up successful medical communications operations in a complex, global environment.

Office Location: Seven/NEO Building, Bonifacio Global City, Taguig City, Philippines

Work Shift Schedule: Night Shift (US business hours)

Work Setting: Hybrid; 1 to 3 days a week on-site (after training period)

Training Period: 10 to 12 weeks (5 days a week on-site). Discover Impactful Work:

As Medical Information Specialist, you will have 2 main responsibilities. First, is providing medical and technical information to healthcare providers and patients regarding the drugs or products of our client. So, you might answer inquiries about dosage, formulation, counter indication, any listed side effects. And for the second part, you will be receiving adverse event reports. So, if a patient developed an adverse reaction to the drug, you will be the one to collect information such as the symptoms, patient's profile, when was the drug injected or consumed and create a report and forward it to the case processing team. A day in the Life:

Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support.Analyzes caller's questions to formulate an accurate and concise response using clientapproved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.Maintains detailed knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, research medical literature and drafts responses for such inquiries Keys to Success:EducationBachelor's Degree Graduate in any Life Science or Healthcare related Courses (i.e. Pharmacy, Nursing, Medical Technology, Biology, etc.) ExperienceEntry level candidates are welcomed to apply.Profiles with previous relevant experience will be prioritized.Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).Some countries may require a health care professional degree or medical information experience. Knowledge, Skills, AbilitiesExcellent ENGLISH verbal and written communication skillsExcellent ENGLISH language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be requiredProficient computer and keyboarding skillsGood interpersonal skillsAbility to work independently as well as part of a team.Ability to interpret client provided complex medical and technical informationOrganizational and time management skillsAbility to maintain a positive and professional demeanor in meaningful circumstances Physical Requirements and Working Environment:

Thermo Fisher Scientific values the health and well-being of our employees. We support and encourage individuals to build a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

Ability to access and use a variety of computer software developed both in-house and off-the-shelfAbility to communicate information and ideas of others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentencesFrequently interacts with others to acquire or relate information to diverse groups.Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals. Requires multiple periods of driven concentrationConstant interaction with clients/associates requiredDaily exposure to high pressure, intense concentration neededRotating shifts may be required. Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation

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