CSR (Account Manager Support Agent)

2 weeks ago

Cebu City, Central Visayas, Philippines SVC PH Inc. Full time

SVC PH, Inc., an affiliate of Executive Boutique Call Center, is currently looking for Customer Service Representatives to start ASAP

Executive Boutique/Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 15th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say "I work at Executive Boutique/Select VoiceCom and think it's a great place to work".

The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply with us today and join the growing EB/SVC family. You won't regret it

Checkout our Facebook page:

What We Offer:

  • Starting salary package of up to Php28,000
  • Signing bonus of Php10,000

Enjoy the following benefits:

  • Life insurance program
  • Free weekly in-house massage
  • Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
  • Service incentive leave program
  • Annual salary increase based on performance
  • Fun and family-like working environment
  • Quarterly team outing
  • Free flowing coffee and hot chocolate
  • Cozy sleeping lounge and canteen plus entertainment area
  • Excellent office location in Cebu IT Park

*Terms and conditions apply.

Job Summary:

This pivotal role supports our account management team. This position is responsible for engaging with our account management team, completing support tasks, and monitoring the account manager's inbox for support questions that you can assist with. Our account management team's goal is to build revenue and relationships with our clients. Our account managers often get bogged down with support questions - this is where you step in to help ease the load.

Responsibilities:

  • Communication |Monitor communication channels (chat, email, social media, etc.) to promptly respond to account manager and customer needs.
  • Communicate with the account manager when the task has been completed.
  • Problem Resolution |Thoroughly read and understand the question before solving the problem. Take your time to understand what the customer is asking for and don't make any assumptions. If something is unclear, we will reach out for communication.
  • Communicate in an emotionally intelligent and tactful way (GREAT Conversations)
  • Communicate clearly within your team
  • "Win as One" mindset
  • Add value to our Account Management team
  • Be willing to learn and improve communication and problem-solving skills continuously
  • Be a critical thinker (problem solving)
  • Have sufficient knowledge and ability to use a computer and digital communication

Measurables:

Your success in this role will be based on the following measurables:

  • GREAT Conversations | Assuring that attendees are experiencing GREAT Conversations from our team.
  • Task Management | Prioritizing Reamaze conversations in quality (accuracy & helpfulness) and quantity (efficiency), dependent on the pace of the events' seasons.
  • Response Times | Our goal is to have all guest inquiries receive a response the same day unless an otherwise faster response time was agreed upon. Also, to have time-sensitive questions responded to in a reasonable amount of time.

Qualifications:

  • At least SHS Graduate (new curriculum) or HS Graduate (old curriculum)
  • At least 1 year of continuous customer service experience in a BPO company
  • Strong English communication skills – both written and verbal
  • Must have excellent command of the English language, with neutral or American accent
  • Professional, courteous, and responsive customer service and phone skills
  • Self-motivated work ethic (able to manage time, schedule and responsibilities)
  • Willing to work on-site
  • Willing to work the night shift

Work Schedule: Night Shift

How to Apply:

We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 1-7 working days.

Our Recruitment Hub is already open We will be accepting walk-ins from Monday to Friday 9AM-9PM.

What to prepare:

  • Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
  • Pen
  • ID
SVC PH Inc.

Information & Communication Technology

Select VoiceCom (SVC PH, Inc.), an affiliate of Executive Boutique Call Center, is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 15th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say "I work at Executive Boutique/Select VoiceCom and think it's a great place to work".

The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how

Select VoiceCom (SVC PH, Inc.), an affiliate of Executive Boutique Call Center, is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 15th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say "I work at Executive Boutique/Select VoiceCom and think it's a great place to work".

The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how

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